[Remote] Support Operations Specialist - US market

Note: The job is a remote job and is open to candidates in USA. Free2move is a mobility service provider that simplifies travel needs through its web/mobile platform. They are seeking a Support Operations Specialist focused on the US market to drive the adoption of their SaaS platform among US car dealerships and rental agencies, ensuring a smooth onboarding experience and providing expert support.

Responsibilities

• Design and manage the complete integration journey for new US partners
• Adapt processes, training materials, and communication to the specific business culture of the US market (high responsiveness, ROI focus)
• Ensure perfect technical account configurations to eliminate any operational friction
• Create and host engaging webinars and training sessions to boost platform usage
• Analyze partner KPIs and proactively provide customized action plans and recommendations
• Identify upsell opportunities (additional fleet, insurance options, new mobility services) to drive revenue for both our partners and Free2move
• Act as the Single Point of Contact (SPOC) for all bugs and technical anomalies reported by US clients
• Coordinate issue resolution internally by bridging the gap with IT, Finance, and Marketing teams
• Translate field feedback into concrete feature recommendations for our Product Roadmap
• Maximize the automation of recurring support and onboarding workflows
• Leverage and orchestrate AI tools and automated agents to dramatically increase productivity and responsiveness

Skills

• 5+ years of experience in Customer Success, SaaS Implementation, or Operations
• Outstanding pedagogical and communication skills (ease with hosting webinars)
• Strong commercial mindset (upsell fiber)
• Experience in workflow automation tools
• Genuine appetite for leveraging AI
• Native or perfectly bilingual in English (US market focus)
• Spanish is a strong plus

Benefits

• A start-up spirit supported by a large Group
• The opportunity to revolutionize the uses of mobility with us!
• A neat integration to start well
• Lots of possibilities for development
• Collaboration with multidisciplinary and international teams
• International projects to perfect your background!
• An attractive salary
• An access to our E-Learning platform : for the development of languages and other skills
• No-meetings days to boost your efficiency!

Company Overview