[Remote] Strategic Account Manager - Northeast

Note: The job is a remote job and is open to candidates in USA. Flashpoint is the pioneering leader in threat data and intelligence, empowering organizations to confront complex security challenges. The Strategic Account Manager will cultivate long-term relationships with clients, ensuring they effectively leverage Flashpoint's intelligence solutions to protect their assets and drive customer retention and expansion.

Responsibilities

• Cultivate long-term, trusted relationships with key stakeholders and champions, using a customer-centric partnership approach
• Are experienced in crafting strategic, complex multi-year renewal and expansion agreements
• Successfully negotiate software and services contracts with procurement teams, focusing on mutually beneficial value
• Collaborate and communicate effectively with technical and non-technical colleagues, from analysts to executive leadership, across all organizational levels
• Value data quality and maximize the use of CRM capabilities and emerging account management tools to monitor customer health
• Are motivated by exceeding ambitious retention and expansion targets, coupled with an unwavering spirit in the face of customer challenges
• Ensure a smooth post-sale handoff, establish clear success metrics, and drive value realization and feature adoption across the client's team
• Proactively manage the renewal pipeline, articulate the ROI of Flashpoint solutions, and mitigate churn risk to secure long-term contracts
• Identify and qualify new use cases, services, and Flashpoint products (e.g., CTI, PSI, VulnDB) to expand the footprint and value delivered within the account
• Continuously track engagement, satisfaction, and Net Promoter Score (NPS), proactively addressing any signals of potential risk or dissatisfaction
• Maintain regular, high-touch communication with key decision-makers and end-user champions to reinforce partnership value and strategic alignment
• Drive consultative conversations, translating Flashpoint's products and outcomes into tangible business value for the client

Skills

• A proven track record in strategic account management, customer success, or consultative sales within the B2B SaaS industry, ideally in cybersecurity or threat intelligence
• Expertise in managing complex customer relationships, securing renewals, and driving organic growth within large enterprise accounts
• A passion for helping companies keep their customers, employees, and infrastructure safe from cyber and physical threats
• A desire to not only manage accounts but also own expansion and renewal deals to close

Benefits

• 50/50 commission split
• Diversity. Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity.
• Culture and Belonging. Our company’s culture isn’t something you join, it’s something you build and shape, and each person's unique backgrounds and experiences contribute to who Flashpoint is and will become. You will have ample opportunities to connect with coworkers through various communication channels and company-funded virtual events: book clubs, happy hours, committees, DIBE discussion group, Donut mixers, local team member meetups and much more.
• Perks. Flashpoint understands that personal wellness is one of the keys to a happy, healthy and productive work environment. That’s why we also prioritize health and wellness perks like gym reimbursements, expensed lunches, cool cultural initiatives and inclusive employee events.
• Career Growth. Flashpoint is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth. We encourage regular one-on-ones with your manager, a regular schedule of performance reviews, learning and development opportunities, and guidance through formalized career paths; whether that be towards being a great manager, being a great individual contributor, or a lateral move to gain breadth of knowledge and experience.

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