[Remote] Application Support / EHR Consultant

Note: The job is a remote job and is open to candidates in USA. Med Tech Solutions is focused on providing quality EHR support and consulting services. The Application Support / EHR Consultant plays a key role in delivering EHR system support, workflow design, and end-user training across various EHR platforms while ensuring optimal practice management.

Responsibilities

• Provide Tier 2/Tier 3 support for EHR application issues across assigned platforms (eClinicalWorks, NextGen, athenaOne, Epic)
• Troubleshoot clinical workflow issues including charting, orders, documentation templates, eRx, lab interfaces, and clinical decision support
• Perform root‑cause analysis of system behavior, configuration errors, interface failures, and user‑reported issues
• Analyze logs, audit trails, and configuration settings to diagnose complex application problems
• Coordinate with EHR vendors to escalate defects, enhancement requests, and system‑level issues
• Maintain detailed documentation of support cases, resolutions, and configuration changes to ensure traceability and knowledge continuity
• Identify recurring issues and recommend workflow, training, or configuration improvements to reduce support burden
• Configure and support clinical workflows within assigned EHR platforms, ensuring alignment with operational, clinical, and regulatory best practices
• Perform system build, validation, and configuration for templates, order sets, clinical content, and provider tools
• Conduct workflow analysis, design, and documentation for clinical operations, care coordination, and provider efficiency
• Serve as the clinical application subject matter expert for assigned functional areas or client engagements
• Deliver EHR end‑user training (providers, clinical staff, care teams) in individual, group, or classroom settings
• Provide go‑live and post‑go‑live support to ensure clinical workflow readiness and user adoption
• Develop and deliver clear, engaging training materials tailored to clinical and operational audiences
• Reinforce best practices and promote consistent, efficient use of EHR tools
• Provide ongoing EHR optimization support following implementation or go‑live
• Identify opportunities to improve clinical workflows, provider efficiency, documentation quality, and system usability
• Conduct follow‑up reviews to ensure EHR configurations continue to meet clinical and operational needs
• Apply lessons learned and best practices across client engagements to drive continuous improvement
• Identify workflow, configuration, or readiness risks and escalate issues with recommended solutions
• Drive resolution of clinical application issues, coordinating with internal teams, vendors, and client stakeholders
• Document clinical workflows, system configurations, and site‑specific variations to support long‑term maintainability
• Build and maintain strong working relationships with clinical, operational, and IT stakeholders
• Serve as a trusted advisor, reinforcing client confidence in system setup, workflow decisions, and optimization strategies
• Provide regular status updates to Program Managers and client leadership
• Support peer learning by sharing best practices, lessons learned, and EHR workflow knowledge with other consultants

Skills

• Current EMR certification in one or more supported platforms (e.g., eClinicalWorks, NextGen, athenaOne, Epic) strongly preferred
• Proficient with general consulting skills
• Current / Future state mapping
• Critical problem solving
• Software Proficiency
• Word
• Excel
• Project Management Software
• Document Management (SharePoint, OneNote)
• Strong understanding of EMR software and core processes (especially as they relate to the types of projects being performed)
• General navigation
• Scheduling an appointment
• Viewing the progress note
• Viewing the patient hub
• Scanning a document
• Faxing a document
• Front Office Workflows
• Revenue Cycle Workflows
• High school diploma or GED required; Bachelor's Degree or equivalent experience preferred
• 3-5 years of related experience; prior lead or supervisory experience preferred
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Current EMR certification in one or more supported platforms (e.g., eClinicalWorks, NextGen, athenaOne, Epic) strongly preferred
• Bachelor's Degree or equivalent experience preferred
• Prior lead or supervisory experience preferred

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