[Remote] Product Operations Manager

Note: The job is a remote job and is open to candidates in USA. Sephora is a beauty company that believes in feeling seen, valued, and empowered. As a Product Operations Manager, you will be responsible for designing and improving the operating model that supports Product Management and UX teams, while managing a team dedicated to delivering inclusive digital experiences.

Responsibilities

• Own the Product & UX Operating Model. Drive clarity, consistency, and scale across product ways of working by owning operating rhythms, workflows, governance, standardized artifacts, release enablement, onboarding, training, and communications
• Lead AI-Enabled Process Improvements. Identify and apply AI tools and practices to reduce manual effort, improve information quality, increase team productivity, and support faster, better product and operational decisions — while maintaining trust, governance, and compliance
• Manage Systems of Record. Own platforms such as SharePoint, Teams, Confluence, and JIRA integrations to ensure information is discoverable, current, and reliable across all teams
• Drive Cross-Functional Adoption. Communicate, document, and reinforce standardized ways of working across Product, UX, Engineering, Program Management, Finance, Business, and Governance partners through practical examples and operational support
• Act as Connective Tissue Across Teams. Serve as a key alignment partner, clearly communicating intent, value, and impact to drive shared understanding and adoption of operational improvements
• Strengthen Team Culture. Champion a strong, inclusive team environment through thoughtfully designed onboarding experiences, training programs, shared rituals, and recognition celebrations

Skills

• 6–8 Years of Operational Experience. A strong background in Product Operations, Business Operations, Program Management, or similar roles, ideally supporting Product, UX, or Engineering teams in a product-led organization
• AI Fluency with Sound Judgment. Demonstrated ability to responsibly apply AI tools to improve productivity, strengthen synthesis and decision support, streamline workflows, and deliver higher-quality business outcomes
• Systems Thinking & Cross-Functional Influence. Strong end-to-end process orientation with the ability to align cross-functional teams around clear operating practices — influencing without formal authority through credibility, clarity, and compelling narratives
• Outcome-Oriented Mindset. Ability to define clear success criteria, execute against desired outcomes, and measure the impact of operational improvements using relevant qualitative and quantitative signals
• Strong Communication Skills. A relationship-driven communicator who builds trust across teams and can effectively engage both technical and business audiences
• Bachelor's Degree or Equivalent Professional Experience

Benefits

• Individuals employed in this position may also be eligible to earn bonuses.
• Caring Community. You’ll collaborate with teammates who are equally passionate about innovating and driving the industry forward – together, united in beauty.
• Fulfilling Path. Your career transformation starts here, with opportunities that will challenge, stretch and develop your skills.
• Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) that your individual voice is a part of.
• Some benefits have eligibility requirements and may depend on job classification and length of employment. Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage.
• Sephora also fully covers our employees’ disability and life insurance.
• We offer a competitive 401k with 4% match as well as FSA and HSA programs.
• We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
• You’ll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more.
• Career growth is built into every role, with access to training, development, and tuition reimbursement.
• Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
• Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse.
• Plus, volunteer and donation matching.

Company Overview

Company H1B Sponsorship