[Remote] Outbound Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. SWBC is seeking a talented individual to provide customer service support for loan portfolios to financial institutions, insurance agents and borrowers/members. The role involves assessing and updating collateral protection insurance coverage and identifying uninsured loans.

Responsibilities

• Resolves inbound and makes outbound service calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans made by borrowers/members, financial institutions and insurance agents by researching, verifying, updating loan insurance information and documenting the affected account’s history file
• Refers complex questions, problems or client complaints promptly and accurately to the appropriate resources to ensure customer satisfaction and product integrity
• Assists in performing time-sensitive account maintenance before and after account processing cycles
• Enters updates to pertinent insurance data from Document Management System or FAX into the computer system in a timely manner ensuring accuracy, completeness, and adherence to department procedures
• Prepares, packages, and mails insurance policies, proof of insurance requests, and paid certificates to borrowers/members and financial institutions

Skills

• High School Diploma or equivalency required
• Minimum of zero to six (0-6) months of data entry, in-bound, out-bound or other related call center, telemarketing or related experience
• Excellent interpersonal, organizational and telephone etiquette skills
• Strong workflow and communication skills (both written and oral)
• Able to operate a computer and basic office equipment
• Able to type 40 WPM accurately and operate a 10-key calculator by touch
• Insurance or banking experience preferred

Benefits

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program

Company Overview