[Remote] Senior Manager - Digital UX Design

Note: The job is a remote job and is open to candidates in USA. CVS Health is a company dedicated to creating a more connected and compassionate health experience. They are seeking a Senior Manager - Digital UX Design to lead a small team of designers, ensuring high-quality, user-centered healthcare solutions while fostering a culture of accessibility and collaboration.

Responsibilities

• Provide frequent, hands-on coaching to direct reports, including experience designers and content strategists, guiding individual development plans and differentiating between professional and career growth
• Balance people management duties with hands-on ownership of critical design initiatives, contributing directly to project outcomes alongside your team
• Build strong cross-functional relationships with product, engineering, and research partners; proactively communicate status, risks, and needs
• Negotiate project priorities and timelines, balancing user needs with business and technical constraints
• Integrate user research, analytics, and accessibility best practices into daily design decisions and project planning
• Assign projects and tasks based on strengths and skill-building, communicating clear expectations and supporting colleague autonomy
• Address bias, exclusion, and behaviors that undermine trust or inclusion; ensure all team processes and meetings are accessible and inclusive
• Set clear goals and expectations for direct reports, holding the team accountable for quality, consistency, and delivery standards
• Facilitate and participate in design reviews, offering actionable feedback on craft, accessibility, and alignment to standards
• Identify and address skill gaps, process improvements, and blockers to sustain team performance and delivery
• Model and coach accessibility skills—ensuring all team outputs meet or exceed accessibility standards and advocating for accessible solutions in every phase of delivery
• Communicate the impact of design decisions on user and business outcomes; advocate for user-centered approaches in planning and execution
• Allocate resources and manage team workload to deliver high-quality work on schedule and within scope
• Model resilience, adaptability, and a growth mindset—supporting the team through challenges and change

Skills

• 7+ years of professional experience
• 5+ years leading design teams, both as a technical lead and a people leader
• 5+ years of hands-on design experience supporting both mobile and web
• 3+ years of advanced proficiency in design tools (e.g., Figma), accessibility standards (WCAG), and integrating research into design delivery
• Demonstrated success coaching and developing designers, with a portfolio of accessible, user-centered healthcare solutions
• Experience working within retail or pharmacy domain
• Strong project management, facilitation, and cross-functional collaboration skills
• Experience leading teams through change, balancing delivery with colleague development and well-being
• Excellent communication, feedback, and storytelling abilities
• Experience in an Agile environment

Benefits

• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
• This position also includes an award target in the company’s equity award program.
• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Company Overview