[Remote] Principal AI/ ML Ops Engineer

Note: The job is a remote job and is open to candidates in USA. NetSuite, a part of Oracle, is dedicated to transforming healthcare through innovative cloud-native solutions powered by AI. The Principal AI/ML Ops Engineer will design and build scalable data processing pipelines and AI-driven workflows to enhance Electronic Health Record and Revenue Cycle Management systems, ultimately improving patient care and operational efficiency.

Responsibilities

• The ideal candidate is highly technical, particularly around ML and AI, but can lead across the full stack, along with good product sense and business understanding, to map the technology choices to the context of each initiative
• Design and develop scalable data pipelines and AI-driven workflows
• Build LLM/agent-based solutions for business use cases (revenue leakage, readmissions, automation)
• Own end-to-end features from data ingestion through transformation and on to insights
• Optimize systems for performance, scale, and low latency
• Mentor junior engineers and contribute to design decisions

Skills

• BS/MS in Computer Science or equivalent
• 8+ years of relevant software engineering experience
• Strong software engineering skills in Python/Java
• Strong knowledge of SQL
• Deep expertise in data engineering: ETL, data transformation, data modeling (Spark, SQL)
• Experience building high-scale distributed data systems
• Cloud experience (OCI/AWS/Azure)
• Demonstrated competence as a Technical Lead / System Design of a non-trivial SaaS/IaaS project spanning multiple functional areas
• Demonstrated competence in taking ambiguous functional and/or product requirements and partitioning them based on functional alignment
• Experience with working with technical partners to translate ambiguous requirements into actionable technical requirements and per-component designs
• Experience with owning all aspects of the development, characterization and deployment of features spanning multiple components
• Experience with LLMs, prompt engineering, and agent frameworks
• Experience with blending hands-on coding with smart adoption of AI-driven solutions to rapidly prototype, test, iterate, and deliver reliable code
• Experience using the ChatGPT, Claude or similar models on a routine basis to improve productivity
• Experience with agentic architectures or GenAI platforms
• Background in healthcare or digital health systems
• Understanding of EHR systems and RCM workflows
• Familiarity with healthcare coding standards (ICD/CPT)

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

Company Overview