[Remote] Senior Manager, Data Science & Analytics

Note: The job is a remote job and is open to candidates in USA. Customer.io is a platform that helps companies send automated communications effectively. They are seeking a Senior Manager, Data Science & Analytics to lead their internal data science and analytics function, partnering with various departments to drive business decisions through data-driven insights.

Responsibilities

• Lead and develop a team of Data Scientists and Analysts supporting Product, Marketing, Sales, and Customer Experience
• Lead behavioral analytics, customer segmentation, experimentation, and product measurement efforts, helping teams understand customer behavior, evaluate product performance, and prioritize roadmap investments
• Develop and maintain revenue forecasts, churn models, customer health scores, and account or opportunity scoring models used across the business
• Partner with our data engineering team to manage our internal agentic data analytics platform, Smarty, supporting self-serve data access and analytics
• Define standards and best practices for analytics and data science, and refine operational frameworks to drive efficiency and scale across the team

Skills

• 7+ years of experience in Data Science, Analytics, Product Analytics, or a related quantitative field, including experience leading and developing high-performing teams
• Strong expertise in experimentation, forecasting, statistical analysis, and product or business analytics
• Advanced SQL skills and proficiency with Python or similar analytical tools
• Experience defining metrics, measurement frameworks, and analytical approaches that support product, growth, and business decision-making
• Demonstrated ability to partner with senior leaders, influence strategy, and communicate complex findings clearly to technical and non-technical audiences
• Comfortable balancing strategic leadership with hands-on analytical work when needed
• Experience working with modern analytics platforms and data warehouses, including Snowflake, dbt, and product analytics tools
• Based in the Americas, remote-friendly
• Experience in B2B SaaS, PLG, or subscription-based businesses

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• A professional development budget

Company Overview

Company H1B Sponsorship