[Remote] Project Manager, Partner Experience

Note: The job is a remote job and is open to candidates in USA. Justworks is a company that provides support to businesses by solving HR issues and enabling them to focus on their operations. They are seeking a Project Manager for Partner Experience who will leverage project management skills to enhance the Justworks Channel Partner program, maintain partner operations, and ensure effective communication and collaboration across teams.

Responsibilities

• Help to facilitate the creation and success of the Justworks Partner program in tandem with the Partner Program Manager
• Maintain the operations for partner onboarding, benefits & contract renewals, payment updates, and scaled communications
• Development and refinement of partner programs, focusing on scalability and partner engagement through tools such the PRM, Justworks Help Center, self-serve resources, and structured training programs
• Act as an advocate for partner needs within the organization, using data and insights drawn from data & programs. You’ll collaborate with the Partner Program Manager to align cross-functional teams to report out, address and resolve issues
• Support the annual benefit and contract renewals programs, working closely with Partner Managers and relevant internal teams to plan and prepare for successful renewals
• Collect and document partner feedback, translating it into actionable insights to drive continuous improvement in the partner journey and support framework
• Serve as the primary point of contact for tier 2 & 3 partner inquiries via Zendesk or Zoom, supporting the resolution process in tandem with the Partner Managers

Skills

• Minimum of 3+ years in a support role and/or project management role, preferably within a tech, HR, or service-focused industry, with exposure and experience in program or project management
• Proficiency with customer support platforms such as Zendesk and CRM systems; business writing; familiarity with Asana or similar project management tools is a plus
• Exceptional written and verbal communication skills, with the ability to simplify complex issues and provide clear, easy-to-understand solutions
• Bachelor's degree in Business Administration, Communication, or related field preferred
• Strong background in customer service or partner support, with a proven track record of improving customer or partner satisfaction, enablement or revenue at scale
• Ability to analyze feedback and performance data to identify trends and recommend improvements
• Bachelor's degree in Business Administration, Communication, or related field preferred

Benefits

• Great benefits
• Wellness program offerings
• Company retreats
• The ability to interact with and learn from leaders in the startup community

Company Overview

Company H1B Sponsorship