[Remote] Network Technician

Note: The job is a remote job and is open to candidates in USA. Resideo is a global manufacturer and distributor of technology-driven solutions for home and business. They are seeking a Network Technician responsible for providing front line support and network guidance, including ticket management and basic configuration changes.

Responsibilities

• Open tickets or respond to support requests from our partners within defined SLAs
• Apply basic tier 1 configuration changes to remote client systems – wireless access points, switches and firewalls
• Maintain documentation of existing systems as changes are made
• Perform firmware updates on remote client systems
• Escalate support requests to Tier 2, or reroute to the correct team as needed, with detailed notes regarding the initial request and actions taken

Skills

• One (1) year of networking experience or current Network+ / PCNA or equivalent certification
• Novice level understanding of Layers 1-3 of the OSI Model
• Novice level understanding of wireless local area networks
• Experience supporting customer environments in a helpdesk/support capacity
• Ability to manage multiple tasks and prioritize effectively
• Consistently demonstrates professionalism
• Written communication
• Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
• Verbal interactions
• Personal presentation
• Availability nights/weekends as needed
• Residential custom electronics design/integration experience and familiarity with home automation systems such as Crestron, Savant, AMX, and Control4
• Proficient in Microsoft Office Suite
• Outlook for email and calendar management
• Word for document creation and formatting
• Excel for basic data analysis and organization

Benefits

• Life and health insurance
• Life assistance program
• Accidental death and dismemberment insurance
• Disability insurance
• 401k Plan
• Vacation & holidays

Company Overview

Company H1B Sponsorship