[Remote] Manager, Calendar Operations

Note: The job is a remote job and is open to candidates in USA. Steno is a modern organization focused on innovating within the legal services industry. They are seeking a Manager of Calendar Operations to lead and develop teams, optimize scheduling models, and improve workflows while ensuring effective communication across departments.

Responsibilities

• Coach Calendar Assistants and Court Reporter Relations Associates with intention, giving direct feedback and creating clear paths for growth
• Design staffing frameworks that flex with volume and scale, keeping operations tight without sacrificing coverage
• Dig into existing processes, surface gaps, and drive consolidation across both teams
• Track transcript delivery rates, response times, and reporter compliance - and use that data to make better decisions faster
• Serve as the escalation point for complex reporter or client situations while staying aligned with Calendar, Client Services, and Technology to move end-to-end workflows forward

Skills

• 5 years of professional experience in a high-touch service environment
• 2+ years of people management experience
• Track record of building processes
• Ability to handle difficult conversations
• Hands-on experience with deposition scheduling
• Hands-on experience with transcript logistics
• Hands-on experience with vendor management

Benefits

• Premium Medical, Dental & Vision Coverage
• Stock options included. When Steno grows, you grow.
• Premium Medical, Dental, & Vision Coverage - options for you and your family, with 100% of premiums covered for some plans - well above industry benchmarks.
• Remote-first – with flexible PTO, home office setup, wellness benefits, and a culture that rewards results and supports balance.

Company Overview