[Remote] SAP CS (Customer Service) Solution Architect

Note: The job is a remote job and is open to candidates in USA. NeerInfo Solutions is seeking a SAP CS Solution Architect to lead large-scale transformation programs across North America. The role involves driving end-to-end solution architecture program delivery and business transformation for SAP Customer Service processes within S4HANA programs.

Responsibilities

• Lead SAP CS-driven transformation programs S4HANA implementations rollouts and conversions and multiple system architecture
• Define and drive target operating model for service management
• Influence CXO-level stakeholders on business transformation roadmap
• Ensure alignment with enterprise transformation office governance and KPIs
• Drive Decisions with key business stakeholders within construct of program timeline
• Own end-to-end solution design for SAP CS Service Management S4HANA Service
• Architect integrated solutions across SD PMEAM CRMService Cloud Finance and Supply Chain other applications like ServiceMax
• Ensure scalable standardized template-based solutions for multicountry rollouts
• Define cleancore architecture using SAP BTP extensions where required
• Lead global template design rollout and deployment strategy
• Manage solution governance Architecture Review Board Design Authority
• Drive data migration testing strategy SITUAT and cutover planning
• Establish risk management RAID logs and quality gates
• Design and optimize Service order management
• Installed base Warranty Management
• Service contracts billing
• Field service execution mobility
• Enable process harmonization across regions and business units
• Architect integrations with SAP EAM Asset Management
• SAP SD Logistics
• SAP FSM Service Cloud
• Third-party field service IoT platforms
• Leverage SAP BTP APIs and event driven architecture
• Partner with CIO Business Heads
• Program Sponsors
• Global Process Owners
• Lead Steering Committee discussions and executive reporting
• Mentor global delivery teams functional technical
• Build and scale SAP service transformation capability
• Contribute to practice assets accelerators and reusable frameworks

Skills

• 12 years in SAP with strong SAP CS S4 Service experience
• Proven experience in leading large SAP transformation programs 10M
• Atleast 10 S4HANA large scale implementation using Agile Activate Methodologies

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