[Remote] Technical Program Management Director

Note: The job is a remote job and is open to candidates in USA. Salesforce is the #1 AI CRM, dedicated to driving customer success through innovation and technology. The Director of Technical Program Management will lead complex, cross-functional initiatives that enhance operational efficiency and drive AI adoption within the organization.

Responsibilities

• Lead complex programs from planning through execution, aligning scope, timelines, and business goals
• Design and implement AI-first program frameworks, incorporating automation and intelligent workflows
• Partner with executive leadership as a trusted advisor to drive clarity, prioritization, and outcomes
• Drive cross-functional alignment through structured cadences, metrics, and decision frameworks
• Manage dependencies across teams and proactively resolve risks and blockers
• Identify opportunities to automate manual processes and improve operational efficiency
• Apply AI and agent-based workflows to streamline execution and reduce coordination overhead
• Foster a culture of accountability, innovation, and continuous improvement
• Build AI agents and multi-agent pipelines that automate status, risk detection, and reporting
• Define metrics for AI adoption and impact across the org
• Codify reusable AI assets—skills, prompts, agents—so wins scale across teams
• Pilot emerging AI capabilities on real work; standardize what proves out

Skills

• 10+ years of experience in technical program management, engineering, or related roles
• 10+ years leading SaaS product development programs
• Proven track record delivering complex, cross-functional initiatives
• Experience applying AI, automation, or workflow tools to improve business processes
• Familiarity with AI-assisted tools, copilots, or intelligent systems
• Ability to translate emerging AI capabilities into practical, business impact
• Strong analytical and problem-solving abilities
• Deep understanding of Agile and software development lifecycle
• Excellent stakeholder management and communication skills
• Ability to operate effectively in ambiguous, fast-moving environments
• Track record of improving systems, processes, or operating models
• Hands-on with AI agent frameworks (Claude/Agentforce, MCP tools)—builds, not just directs
• Automated a real workflow end-to-end with AI, with measurable effort saved
• Comfortable scripting to prototype automations and validate AI output

Benefits

• Certain roles may be eligible for incentive compensation, equity, and benefits.
• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Company Overview

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