[Remote] VIP Account Manager

Note: The job is a remote job and is open to candidates in USA. Growe is a company focused on account management, and they are seeking a VIP Account Manager to manage and maintain relationships with high-value clients. The role involves providing personalized service, monitoring client performance, and identifying opportunities for upselling and cross-selling.

Responsibilities

• Manage and maintain relationships with VIP / high-value clients
• Act as the main point of contact for assigned accounts
• Provide personalized service and proactive communication
• Monitor client activity and performance metrics
• Identify opportunities for upselling and cross-selling
• Develop strategies to increase client retention and lifetime value
• Handle escalations and complex client issues efficiently
• Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.)
• Track KPIs related to retention, reactivation, and revenue growth
• Stay updated on products, promotions, and market trends
• Comply with company policies and security standards

Skills

• Fluency in Spanish (mandatory)
• Upper-Intermediate to Advanced command of English (written and spoken)
• Previous experience as an Account Manager, VIP Manager, or similar role
• An analytical mindset with the ability to interpret client data
• Results-driven with a strong focus on revenue and retention
• Experience in iGaming / fintech / online services (preferred)
• Strong sales, negotiation, and communication skills
• High level of responsibility
• Experience or strong ability in cross-selling and identifying revenue opportunities
• Proactive mindset, with the ability to anticipate client needs and take initiative
• Creative and out-of-the-box thinking to solve problems and enhance user engagement

Company Overview