[Remote] Senior Legal Operations Manager

Note: The job is a remote job and is open to candidates in USA. Komodo Health is a leading data and analytics company whose mission is to reduce the burden of disease. They are seeking a Senior Legal Operations Manager to build, manage, and continuously improve the operational infrastructure of its in-house Legal team. This role involves overseeing the legal technology stack, improving workflows, and serving as the primary operational partner to the commercial legal function.

Responsibilities

• Serve as the primary administrator and subject-matter expert for LinkSquares CLM, including end-to-end workflow configuration, template management, metadata governance, routing logic, user permissions, and repository integrity
• Proactively monitor the LinkSquares product roadmap; evaluate and champion adoption of new features where they improve contracting operations
• Analyze contracting data and usage patterns to identify inefficiencies and implement structural workflow improvements that reduce cycle times and attorney involvement in routine tasks
• Translate business requirements from attorneys and commercial stakeholders into clear, functional LinkSquares workflows, independently and without iterative redeliberation
• Track and report on CLM performance metrics—including cycle times, self-service rates, routing accuracy, and adoption trends—and deliver actionable reporting to legal leadership
• Maintain data integrity and governance standards across the contract repository
• Serve as the primary administrator and owner of all legal technology tools, including evaluating, implementing, and maintaining the legal tech stack in coordination with the Deputy General Counsel
• Develop and maintain a legal technology roadmap aligned with the team's operational priorities and Komodo's broader enterprise systems
• Coordinate with IT, Procurement, and external vendors on tool integrations, license management, and system configurations
• Build and maintain dashboards and reporting mechanisms that surface operational insights to legal leadership
• Configure, administer, and optimize AI tools deployed by the Legal team, including Claude Cowork (Anthropic), and evaluate additional AI solutions for legal use cases
• Design and implement AI-assisted workflows to automate routine legal tasks, including contract review support, intake triage, document generation, and knowledge retrieval
• Serve as the Legal team's internal expert on responsible AI adoption—establishing governance standards, use-case guardrails, and evaluation frameworks for new AI tools
• Partner with Legal leadership to identify automation opportunities and translate them into implemented, measurable workflow improvements
• Stay current on developments in legal AI and surface relevant tools and capabilities to the Deputy General Counsel for strategic consideration
• Design, implement, and maintain scalable legal operations processes, including intake workflows, legal request triage, template libraries, playbooks, and knowledge management systems
• Build and maintain enablement materials—including training guides, workflow documentation, and self-service resources—to improve adoption and reduce attorney time spent on operational questions
• Identify process gaps and implement structural solutions, rather than one-off fixes, with an eye toward repeatability and scale
• Manage and coordinate external legal technology vendors to ensure effective partnerships, timely support, and strong return on investment
• Act as the primary operational partner to the commercial legal team, proactively reducing administrative burden
• Collaborate with IT, Finance, Procurement, Sales Operations, and other business stakeholders to align legal processes with enterprise systems and workflows
• Lead cross-functional projects related to legal technology, process redesign, and tool implementation, owning timelines, stakeholder communication, and rollout independently
• Serve as the first point of contact for business users on contract workflow questions, intake processes, and system-related inquiries

Skills

• Minimum of 8 years of experience in legal operations at a technology, data, or life sciences company
• Hands-on, demonstrated experience administering LinkSquares CLM or similar, including workflow design and configuration, template management, troubleshooting, and user administration. This is a firm requirement
• Demonstrated experience configuring and administering AI tools for a legal team, including Claude Cowork or comparable AI productivity platforms
• Strong technical acumen and the ability to learn new tools quickly, configure platforms with minimal external support, and translate legal team needs into system solutions
• Proven track record of independently owning complex legal operations initiatives from scoping through execution with minimal oversight
• Strong analytical and systems-thinking skills, with the ability to identify root causes of recurring issues and implement structural—not one-off—solutions
• Excellent written and verbal communication skills, with demonstrated ability to produce clear, accurate documentation and training materials for both legal and non-legal audiences
• Strong project management skills, with experience managing cross-functional initiatives involving multiple stakeholders
• Ability to operate with a high degree of autonomy in a fast-paced, evolving environment
• This role requires consistent and daily use of AI in all aspects of the job responsibilities
• Komodo Health is an AI forward company and each team at the company is required to utilize AI in its workflows
• Experience working with a data or analytics company, where legal operations intersects with complex commercial agreements
• Familiarity with additional legal technology platforms beyond CLM (e.g., matter management, contract analytics, e-signature integrations)
• Experience building or significantly contributing to a knowledge management function within a legal team
• Exposure to legal intake systems, document automation tools, or legal analytics platforms

Benefits

• Performance-based bonuses as determined in the Company’s sole discretion and in accordance with a written agreement or plan
• Equity awards
• Comprehensive health, dental, and vision insurance
• Flexible time off and holidays
• 401(k) with company match
• Disability insurance and life insurance
• Leaves of absence in accordance with applicable state and local laws and regulations and company policy
• Hybrid work model with hubs in San Francisco, New York City, and Chicago

Company Overview