[Remote] Senior, D365 CRM Functional Consultant

Note: The job is a remote job and is open to candidates in USA. R2 Global is seeking an experienced Microsoft Dynamics 365 CRM professional to lead and deliver end-to-end D365 CRM solutions for clients. The role involves acting as a trusted advisor and delivery lead, ensuring high-quality CRM implementations and mentoring delivery teams.

Responsibilities

• Lead Microsoft Dynamics 365 CRM projects across the full lifecycle, including pre‑sales support, planning, design, build, testing, deployment, training, and post‑implementation support
• Design and architect D365 CRM solutions that align with client business goals and technical requirements
• Facilitate discovery, analysis, and design workshops across Sales, Marketing, Customer Service, Field Service, Project Operations, and Operations teams
• Configure, customise, test, and deploy Microsoft Dynamics 365 CRM applications and related solutions
• Translate complex business requirements into scalable, secure, and supportable CRM architectures
• Apply deep functional and technical expertise to ensure best‑practice solution design and delivery
• Develop and manage detailed project plans, timelines, and delivery workstreams
• Monitor progress, budgets, and scope to ensure projects are delivered on time and within budget
• Communicate clearly and confidently with clients on deliverables, progress, risks, and issues
• Proactively identify risks, manage scope changes, and support effective change‑management processes
• Lead and support delivery team members by assigning work, reviewing deliverables, and ensuring quality standards are met
• Mentor consultants and assist with their professional development and client‑facing responsibilities
• Help shape delivery standards, tools, and best practices within the CRM practice
• Act as a subject matter expert during business development and pre‑sales activities
• Build strong client relationships that support account growth and long‑term partnerships
• Contribute to the continued expansion of Microsoft Dynamics 365 CRM solutions across the firm

Skills

• Bachelor's degree or an equivalent combination of education and professional experience
• 5+ years' experience delivering technical solutions in a professional services or industry environment
• 4+ years of hands‑on experience implementing Microsoft Dynamics 365 CRM solutions
• 2+ years of project management experience within a consulting or similar delivery‑focused environment
• Expert‑level knowledge of Microsoft Dynamics 365 CRM modules, including Sales, Customer Service, Field Service, Project Operations, and Marketing
• Strong experience gathering business requirements, managing business processes, and working directly with clients

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