[Remote] Technical Account Manager (Territory of WA, OR, ID, HI, AK)

Note: The job is a remote job and is open to candidates in USA. Eagleview is seeking a Technical Account Manager to manage a portfolio of technical customers, focusing on retention, satisfaction, and revenue growth. This client-facing role involves onboarding and supporting clients, collaborating with internal teams, and ensuring a seamless customer experience in complex technical environments.

Responsibilities

• Serve as the primary liaison for assigned technical customer accounts, fostering trust and accountability across all touchpoints
• Conduct regular check-ins and lead Strategic Business Reviews to assess engagement, performance, and solution alignment
• Understand each customer’s technical goals, success metrics, IT architecture, and integration requirements to deliver proactive support and guidance
• Assist with Technical sales presentations
• Monitor account health and customer satisfaction, addressing risks and removing technical or process-related barriers to success
• Identify and escalate upsell and cross-sell opportunities in collaboration with the Sales team
• Support timely renewal discussions and collaborate on securing customer commitments
• Drive account strategies that directly contribute to Gross Revenue Retention (GRR) by mitigating churn risks and maximizing customer value from a technical perspective
• Understand the customer environment to assure maximum deployment across the organization
• Work closely with internal teams (Onboarding, Support, Product, Engineering, and Marketing) to ensure consistent customer experience and technical alignment
• Ensure that all available customer integrations are configured
• Identify and facilitate all opportunities for training
• Champion the voice of the technical customer internally, providing feedback to influence product enhancements, documentation, and implementation support
• Maintain accurate and up-to-date records of customer activity, engagement, and solution health using Salesforce, Gainsight, and other relevant tools
• Track and report on key performance indicators, including GRR, Strategic Business Reviews, qualified opportunities, customer advocacy, and internal collaboration

Skills

• Bachelor's degree or equivalent professional experience
• 2+ years of experience in account management, customer success, or a related client-facing technical role
• Strong communication, technical problem-solving, and relationship management skills
• Familiarity with GIS technologies, IT systems, APIs, or enterprise integration workflows
• Applicant must live within a reasonable distance of a major airport in Washington, Oregon, or Idaho
• Experience in SaaS, cloud services, or other technology-enabled environments
• Proficiency with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot)
• Working knowledge of technical product adoption, system configuration, or solution deployment in B2B settings

Benefits

• Commission target of $30,000

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