[Remote] AI Deployment Engineer

Note: The job is a remote job and is open to candidates in USA. Zoom Communications, Inc. is seeking an AI Deployment Engineer to join their Professional Services team. This role focuses on collaborating with clients to identify business needs and translating them into AI-driven solutions, including leading discovery and implementing scalable AI solutions using Zoom's products.

Responsibilities

• Conducting discovery workshops to understand customer operations, service workflows, challenges, and business objectives
• Identifying and validating AI automation opportunities by analyzing customer data, transcripts, and behavioral insights to drive actionable outcomes
• Translating business goals into clear, measurable AI use cases and Virtual Agent strategies
• Designing conversational experiences by defining intents, creating flows, building knowledge bases, managing escalation processes, and specifying integration requirements
• Creating phased implementation roadmaps aligned with Zoom CX portfolio capabilities
• Building and configure AI solutions within the customer's Zoom platform
• Guiding customers through testing, UAT, optimization, and go-live processes and collaborating with Sales, SCs, Product, and delivery teams to ensure end-to-end success
• Contributing to internal knowledge assets and stay current with AI, CX, and contact center industry trends

Skills

• 5+ years of experience in customer experience, contact center operations, conversational AI, or related advisory roles
• Demonstrate the ability to guide customer discussions, identify business requirements, and present strategic recommendations effectively
• Collaborate with technical teams to direct solution design or implementation effectively
• Translate business challenges into automation or AI applications effectively
• Possess experience in professional services or consulting with a focus on direct customer delivery

Benefits

• In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

Company Overview

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