[Remote] Customer Success Intern

Note: The job is a remote job and is open to candidates in USA. SAP Taulia is a fintech company that aims to revolutionize working capital solutions. As a Customer Success Intern, you will support the Customer Success Management team by assisting with customer programs, data analysis, and strategic projects, while gaining valuable experience in a fast-paced environment.

Responsibilities

• Program Support: Partner with a team of Customer Success Managers to help Taulia customers' programs succeed and grow total account revenue
• Data Analysis & Recommendations: Assist CSMs in researching, analyzing data, and preparing recommendations for internal and external stakeholders to optimize and expand customer programs
• Issue Resolution: Track support tickets and coordinate closely with Taulia’s Technical Services and Support teams to ensure outstanding customer issues are resolved promptly
• Strategic Projects: Support additional cross-functional or strategic projects outside of day-to-day account management tasks
• Meeting Preparation: Assist in gathering metrics and preparing materials for Quarterly Business Reviews (QBRs) and operational readiness meetings
• Continuous Learning: Proactively seek out learning opportunities, including internal product training, shadowing senior team members, and mentoring sessions

Skills

• Currently pursuing a degree in Business, Finance, Supply Chain Management, Economics, Communications, or a related field
• Strong analytical skills with the ability to interpret data and translate it into actionable insights
• Excellent written and verbal communication skills; comfortable interacting with cross-functional teams
• High level of curiosity and a proactive willingness to learn from peers and take guidance on complex tasks
• Highly organized with the ability to balance multiple activities and meet deadlines
• Familiarity with or eagerness to learn tools such as Salesforce, Looker, Excel, and Jira

Benefits

• Flexible work schedule
• Remote-friendly environment
• Comprehensive Insurance Coverage (Medical, Dental, Vision, Life)
• Comprehensive PTO Structure (PTO, Sick Leave, Bereavement)
• Company-issued equipment (laptop, monitor, etc.)
• Career Development/Pathing
• EAP Program/Mental Health Advocacy
• Supportive Work Culture

Company Overview