[Remote] Salesforce Business Analyst

Note: The job is a remote job and is open to candidates in USA. Sriven Systems Inc. is seeking a Salesforce Business Analyst to align technology solutions with business strategies. The role involves gathering requirements, translating them into user stories, and managing complex business processes while serving as a liaison between business and IT.

Responsibilities

• Works with key stakeholders within all business functions to align technology solutions with business strategies
• Gathers requirements from business units and translate raw requirements into user stories, develop/maintain end to end business processes flows and story maps
• Prepare use case scenarios and wireframes for enhanced UX
• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
• Supports one or more highly complex business processes
• Works on multiple projects as a project team member
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs
• Facilitate alignment between Business, IT, and Executive leadership
• Manage competing priorities and drive consensus across merging organizations
• Communicate progress, risks, and decisions clearly to both technical and non-technical stakeholders
• Work closely with Admins, Developers, Architects, and PMs to ensure requirements are implemented correctly
• Support UAT planning, test case creation, and execution
• Validate that delivered functionality meets business needs and acceptance criteria
• Provide training materials, documentation, and change management support
• Integrating Salesforce Sales Cloud with other tools and applications that include but not limited to : Backoffice Integrations, Looker for reporting, Eloqua/Marketo, Definitive apps, MDM, Outlook Integrations, Sales Territory management and Maps
• Deliverables includes Current-state documentation (process maps, system inventory, data model comparison),Future-state process designs, Requirements documentation (user stories, acceptance criteria, functional specs),Data mapping & field rationalization matrix, Security model alignment documentation, Integration impact assessment, UAT test scripts & execution support, Training materials & change management documentation, Cutover readiness checklist

Skills

• Works with key stakeholders within all business functions to align technology solutions with business strategies
• Gathers requirements from business units and translate raw requirements into user stories, develop/maintain end to end business processes flows and story maps
• Prepare use case scenarios and wireframes for enhanced UX
• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities
• Supports one or more highly complex business processes
• Works on multiple projects as a project team member
• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs
• Facilitate alignment between Business, IT, and Executive leadership
• Manage competing priorities and drive consensus across merging organizations
• Communicate progress, risks, and decisions clearly to both technical and non-technical stakeholders
• Work closely with Admins, Developers, Architects, and PMs to ensure requirements are implemented correctly
• Support UAT planning, test case creation, and execution
• Validate that delivered functionality meets business needs and acceptance criteria
• Provide training materials, documentation, and change management support
• Integrating Salesforce Sales Cloud with other tools and applications that include but not limited to: Backoffice Integrations, Looker for reporting, Eloqua/Marketo, Definitive apps, MDM, Outlook Integrations, Sales Territory management and Maps
• Deliverables includes Current-state documentation (process maps, system inventory, data model comparison), Future-state process designs, Requirements documentation (user stories, acceptance criteria, functional specs), Data mapping & field rationalization matrix, Security model alignment documentation, Integration impact assessment, UAT test scripts & execution support, Training materials & change management documentation, Cutover readiness checklist
• Advanced Salesforce Business Analysis & Org Consolidation Expertise
• Deep experience in Salesforce Sales Cloud, including data model, security model, and automation (Flows, Apex, validation rules)
• Proven ability to merge multiple Salesforce orgs into one unified instance
• Strong skills in data migration, deduplication, and master data management
• Ability to rationalize conflicting processes, fields, and integrations
• Ability to bridge business, IT, and executive teams
• Skilled at facilitating alignment, driving consensus, and managing competing priorities
• Clear communication of requirements, risks, and decisions to both technical and non-technical audiences
• Experience acting as the primary liaison between business and technical teams
• Expertise in translating business needs into user stories & acceptance criteria, process maps & story maps, use cases and wireframes
• Ability to design current-state and future-state processes and identify improvement opportunities
• Strong involvement in UAT planning, validation, and documentation

Benefits

• 100% Remote

Company Overview