[Remote] Digital Operations Lead

Note: The job is a remote job and is open to candidates in USA. JLL is a leading global provider of real estate and investment management services, and they are seeking a Digital Operations Lead. This role will oversee technology operations for client accounts, manage security compliance, and drive digital transformation initiatives, ensuring high-quality service delivery and stakeholder engagement.

Responsibilities

• Oversee day-to-day technology operations across assigned client accounts, ensuring consistent, high-quality service delivery across all platforms and systems
• Manage end-to-end information security request processes, including client submissions, review coordination, and multi-stakeholder communications on technical compliance matters
• Maintain and regularly update comprehensive technology platform design documents, ensuring accuracy and accessibility for all relevant stakeholders
• Monitor system performance and lead troubleshooting efforts for complex technical issues, engaging appropriate escalation resources as needed
• Manage active technology integrations across multiple enterprise systems and platforms, ensuring seamless interoperability between existing and new solutions
• Develop and maintain standard operating procedures and process documentation for all technology operations
• Establish and track metrics and KPIs to measure technology performance, operational efficiency, and client satisfaction
• Research, evaluate, and pilot emerging technology applications — with a particular focus on AI implementation and automation
• Develop business cases for new technology investments, assessing potential ROI and business impact
• Lead digital transformation projects within client environments, translating technical capabilities into tangible business value
• Implement continuous improvement initiatives to enhance operational efficiency and reduce manual workload through process automation
• Serve as the primary technology liaison between JLL internal teams and client stakeholders, facilitating cross-functional collaboration across IT, operations, and leadership
• Present technology strategies, roadmap updates, and project status to senior leadership and client executives
• Manage vendor relationships and technology partnerships; coordinate with legal and compliance teams on technology-related matters

Skills

• Bachelor's degree in Technology, Information Systems, Business, or a related field; advanced degree (MBA, MS in Technology Management) preferred
• 5–7 years of experience in technology operations, project management, or a similar client-facing technology role
• Demonstrated experience managing complex, multi-stakeholder technology projects from initiation through delivery
• Strong proficiency in Microsoft Power Automate and other automation platforms; hands-on experience with AI tools and implementation strategies
• Working knowledge of information security frameworks, compliance requirements, and system integration methodologies
• Proficiency in technology roadmap development and maintenance; familiarity with ITIL or similar service management frameworks
• Strong analytical and problem-solving capabilities with the ability to translate complex technical concepts into clear business value
• Excellent written and verbal communication skills; comfortable presenting to senior leadership and client executives
• Proven ability to manage multiple priorities simultaneously in a fast-paced, client-facing environment
• Collaborative, cross-functional mindset with the ability to influence without direct authority
• Client-focused approach with strong relationship management and stakeholder engagement skills
• Continuous learning orientation and genuine curiosity about emerging technologies, particularly AI and automation
• Reliable and results-oriented with high attention to detail and strong organizational skills
• Experience in commercial real estate, facilities management, or professional services environments

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Company Overview