[Remote] Senior Program Manager, People Programs & AI

Note: The job is a remote job and is open to candidates in USA. Gainsight is an AI-powered retention engine behind the world’s most customer-centric companies, orchestrating the customer journey from onboarding to outcomes. They are seeking a Senior Program Manager, People Programs & AI to lead cross-functional HR initiatives and leverage AI to improve HR processes and workflows.

Responsibilities

• Lead complex, cross-functional HR initiatives from planning through execution
• Develop project plans, timelines, governance structures, risk mitigation plans, and success metrics for enterprise HR programs
• Coordinate stakeholders across multiple HR functions to drive alignment, accountability, and execution
• Monitor program progress, identify risks and dependencies, and proactively drive resolution
• Facilitate working sessions, steering committees, and executive updates for key initiatives
• Support change management activities associated with new HR programs, processes, and operating models
• Document and standardize processes, lessons learned, and best practices across HR programs
• Assess HR workflows and processes to identify opportunities for automation, AI adoption, and operational improvements
• Partner with HR teams to map current-state and future-state processes
• Research emerging AI tools, capabilities, and industry practices relevant to HR
• Support the design, testing, implementation, and adoption of AI-enabled solutions across HR functions
• Measure and track the impact of AI and automation initiatives, including efficiency gains, employee experience improvements, and adoption metrics
• Develop recommendations for process improvements that increase scalability and reduce manual work
• Help build AI literacy and change readiness across the HR organization
• Build strong partnerships across HR functions and business stakeholders
• Influence without direct authority to drive progress on shared goals
• Translate complex concepts into clear communications and actionable plans
• Balance competing priorities while maintaining focus on strategic outcomes and business value
• Serve as a trusted partner to HR leaders on transformation initiatives and operational improvements

Skills

• 5+ years of experience in Human Resources, People Operations, Talent, Organizational Effectiveness, or related people-focused functions
• 6–10+ years of experience in program management, HR transformation, consulting, business operations, HR operations, or related fields
• Strong understanding of how generative AI and emerging technologies can be applied to improve employee, manager, and HR team experiences
• Demonstrated experience leading complex cross-functional initiatives with multiple stakeholders
• Strong project and program management skills, including planning, execution, governance, and risk management
• Experience driving process improvement and organizational change initiatives
• Excellent communication, facilitation, and stakeholder management skills
• Ability to influence and drive outcomes in a highly matrixed environment
• Strong analytical and problem-solving capabilities
• Experience supporting HR, People Operations, Talent, or organizational effectiveness functions
• Experience evaluating or implementing AI, automation, workflow, or productivity solutions
• Familiarity with HR technologies and employee lifecycle processes
• Experience with process mapping, change management, or operational excellence methodologies

Benefits

• Eligible for an annual bonus
• Participation in Gainsight’s equity program
• Fully covered medical premiums (employee-only)
• Flexible PTO
• 401(k) plan
• Dental and vision coverage
• Remote work options
• $10,000 lifetime fertility stipend
• Access to coworking spaces around the globe
• Dedicated Recharge Holidays - one long weekend each quarter to relax and reset
• Mentoring
• Career development opportunities

Company Overview

Company H1B Sponsorship