[Remote] Service Desk Analyst

Note: The job is a remote job and is open to candidates in USA. Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. They are seeking a Service Desk Analyst to provide technical support and assistance to end users, ensuring timely resolution of issues that impact business operations within a healthcare revenue cycle environment.

Responsibilities

• Provides technical support and assistance to end users, ensuring timely resolution of issues that impact business operations within a healthcare revenue cycle environment
• Focuses on troubleshooting hardware, software, and application problems, maintaining accurate documentation, and delivering a positive user experience
• Operates with moderate independence and contributes to improving service desk processes and efficiency
• Responds to incoming service requests and incidents by diagnosing and resolving routine technical issues within established service-level agreements
• Troubleshoots hardware, software, and application problems using approved tools and documented procedures
• Escalates complex issues to appropriate technical teams while maintaining ownership until resolution
• Documents all interactions, troubleshooting steps, and resolutions in the ticketing system to ensure accurate records and reporting
• Assists in onboarding activities by setting up user accounts, configuring access, and ensuring proper functionality of systems and devices
• Communicates effectively with end users to provide status updates and guidance throughout the resolution process

Skills

• Provides technical support and assistance to end users
• Ensures timely resolution of issues that impact business operations within a healthcare revenue cycle environment
• Focuses on troubleshooting hardware, software, and application problems
• Maintains accurate documentation
• Delivers a positive user experience
• Operates with moderate independence
• Contributes to improving service desk processes and efficiency
• Responds to incoming service requests and incidents
• Diagnoses and resolves routine technical issues within established service-level agreements
• Troubleshoots hardware, software, and application problems using approved tools and documented procedures
• Escalates complex issues to appropriate technical teams while maintaining ownership until resolution
• Documents all interactions, troubleshooting steps, and resolutions in the ticketing system
• Assists in onboarding activities by setting up user accounts, configuring access, and ensuring proper functionality of systems and devices
• Communicates effectively with end users to provide status updates and guidance throughout the resolution process

Benefits

• Associate Benefits –We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Company Overview