[Remote] Mgr, Growth Operations

Note: The job is a remote job and is open to candidates in USA. Horizon Blue Cross Blue Shield of New Jersey empowers members to achieve their best health and is seeking a Growth Operations Manager to support executive-led selling efforts and operationalize NovaOne’s enterprise growth engine. This role involves managing sales pipelines, coordinating enterprise sales activities, and leading a small team to enhance sales processes and performance.

Responsibilities

• Manage and maintain a high-quality enterprise sales pipeline
• Implement and enforce BANT qualification processes
• Drive CRM accuracy, hygiene and forecasting discipline
• Create operational cadence for pipeline reviews, opportunity progression, follow-up management and sales reporting
• Ensure all opportunities are progressing efficiently through the funnel
• Build, maintain, and continuously refine a lead scoring model in Salesforce; own accountability for keeping lead scores and funnel stages current so leadership always has a clear, real-time view of where every prospect sits
• Leverage AI tools to accelerate prospecting, research, account targeting, and personalized outreach at scale
• Proactively bring new ideas to the team — new lead sources, prospecting tools and software, and potential partners — to expand pipeline and improve conversion
• Deeply understand the NovaOne brand — how we position ourselves, who we sell to, and what our buyers care about — and translate that into personalized, buyer-specific conversations
• Partner closely with Marketing to convert inbound and outbound campaigns into qualified enterprise meetings
• Coordinate strategic outreach and follow-up efforts
• Support conference and event lead conversion
• Increase the volume and quality of executive-level meetings for growth leadership
• Support enterprise deal orchestration and account strategy
• Manage timelines and coordination across sales, marketing, clinical, product and legal
• Prepare briefing materials and opportunity summaries for executive meetings
• Partner with Marketing Operations on lead flow and campaign performance
• Collaborate with Client Success on account transition processes
• Support leadership with forecasting, reporting, and growth analytics
• Directly manage junior growth team members
• Coach and support development of enterprise sales process discipline
• Reinforce operational rigor and accountability across the growth organization

Skills

• High School Diploma or GED required
• 5–10 years of experience in SaaS product sales, healthcare technology, enterprise sales operations, revenue operations, business development
• Experience supporting enterprise or consultative sales motions
• Demonstrated experience implementing sales process discipline and forecasting rigor
• Demonstrated ability to design and operate effective lead scoring models and to keep them current
• Deep, hands-on Salesforce expertise — able to build, update, and share reports; send emails and pull reports on email sends; track and update prospect activities; and build both a pipeline and a funnel that show where each prospect sits
• Strong understanding of CRM systems and pipeline management
• Practical experience leveraging AI tools for prospecting, research, and personalized outreach
• Excellent organizational and project management skills
• Strong communication and executive coordination skills
• Bachelor's degree preferred or relevant experience in lieu of a degree
• Prior experience with LinkedIn Sales Navigator and ZoomInfo (so onboarding to our prospecting stack is faster); experience with HubSpot is a plus but not required

Benefits

• Comprehensive health benefits (Medical/Dental/Vision)
• Retirement Plans
• Generous PTO
• Incentive Plans
• Wellness Programs
• Paid Volunteer Time Off
• Tuition Reimbursement

Company Overview