[Remote] Customer Service Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. American Income Life is committed to empowering employees and fostering a caring culture. They are seeking a Customer Service Representative to provide excellent customer service by explaining policy coverage and assisting with claim payments.

Responsibilities

• Heavy phone contact with policyholders, providers, and interested third parties
• Process policyholder requests from correspondence, phone calls, and emails
• Review and maintain new and revised procedures regarding policy information
• Maintain department standards for the number of calls, average handle, and time management

Skills

• High school diploma or equivalent required
• Customer service background and strong phone skills
• Excellent written and oral communication
• Excellent organization skills
• Must be able to maintain confidentiality
• Excellent alpha and number recognition skills
• Demonstrated mathematical abilities
• Basic PC skills
• Ability to handle high-stress situations calmly and with tact and professionalism
• Strong decision-making skills with the ability to analyze situations and make logical conclusions
• Must be able to type at least 30WPM
• Some college preferred
• At least one year of office experience preferred
• Telecommunications experience is a plus
• A background in life and Health insurance, as well as knowledge of insurance operations, is desired

Benefits

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including a pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Company Overview