[Remote] Sales Administration Coordinator, CRM

Note: The job is a remote job and is open to candidates in USA. Medtronic is a global leader in healthcare technology dedicated to alleviating pain, restoring health, and extending life. The Sales Administration Coordinator position supports field sales staff with revenue management, data reporting, and business support, ensuring effective communication and collaboration with various teams.

Responsibilities

• Establish an effective and collaborative relationship with the field sales team and serve as a liaison between the field and corporate teams
• Provide field personnel and customers with customized sales and data reports
• Confirm with field personnel and/or customers that product is properly reflected in applicable ERP system (SAP), for accurate invoicing
• Communicate with and assist field personnel and/or customers to obtain and apply purchase orders for pending cases
• Collaborate with internal partners to resolve pricing, inventory, or other issues with bill-only orders
• Assist customers with obtaining invoices and credit documents as requested
• Assist with credits or exchanges, collaborating with field personnel and finance to ensure timely resolution
• Research, track, and provide resolution relating to freight, carrier, or other issues
• Facilitate status updates as necessary for customers regarding warranty credits
• Monitor and communicate with the field team when a product has not been registered
• Verify and correct territory assignments within Medtronic’s SAP system
• Review and update alignments for implanter assignments
• Possess comprehensive knowledge of Medtronic products, services, and cross-functional teams
• Contribute innovative ideas that lead to positive business results and process improvements
• Maintain customer relationships to increase and maintain Medtronic’s competitive advantage
• Support and manage other duties as assigned
• Provides administrative support to the sales function such as preparing sales and/or expense forecasts, budgets and quotas; coordinating sales meetings; etc
• Conducts statistical analysis on sales data and information to ensure optimal sales execution and attainment of growth objectives
• Develops territorial sales quotas in accordance with the profit plan
• Maintains on-line sales and marketing system, verifying the accuracy of the data and acting as liaison with information technology in identifying and resolving problems
• Instructs sales, marketing managers, field area managers, and support staff in accessing sales and marketing information
• Prepares and controls commission incentive budgets for a particular district or region
• Performs sales calculations on sales incentives
• May administer the field sales forecasting system, which provides management with current product sales potential

Skills

• High School Diploma or GED
• Minimum of 2 years of relevant experience; Customer service, call center or administrative support experience
• Fluent in Microsoft Outlook/Word/Excel/PowerPoint/Teams/etc
• Proficient computer navigation skills: the ability to work in multiple applications simultaneously
• Self-motivated and proactive in addressing issues; problem solver
• Team player capable of interacting with a broad range of personalities, styles, and preferences
• Strong work ethic and customer service mentality
• Works well under pressure in a dynamic environment
• Excellent communication skills, both written and verbal
• Previous Medtronic experience
• Knowledge within Medtronic ERP system (SAP), Medtronic Connect, Medtronic mStar Global Sales Reporting, etc
• Strong interpersonal relationships and capacity to influence all levels of an organization
• 5+ years of administrative support experience
• AA/BA/BS degree

Benefits

• Medtronic Incentive Plan (MIP)
• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
• Paid sick time (for Temporary employees, as required under applicable state law)

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