[Remote] Head of Account Management; Public Sector

Note: The job is a remote job and is open to candidates in USA. Atlassian is a company focused on unleashing the potential of every team through their software products. They are seeking an experienced Manager to develop and lead a team of Public Sector Account Managers, responsible for customer retention and revenue growth across their largest Public Sector business.

Responsibilities

• Maintain accountability for team performance, revenue forecasting, and balancing prioritization amidst a complex ownership footprint
• Work cross-functionally with Public Sector Sales leadership on execution & strategy, and collaborate effectively with other key customer-facing teams (Services, Channel and Customer Success)
• Drive pipeline generation strategy across the team, identifying and cultivating new expansion opportunities to build a robust, predictable revenue pipeline
• Leverage AI tools and technologies to streamline workflows, enhance customer insights, and optimize team efficiency across the sales cycle
• Responsible for staffing, on-boarding, and up-skilling of the team
• Owns customer escalations to ensure effective risk mitigation and customer resolution
• You will learn Atlassian’s unique GTM model and play a critical part in helping us build our next generation Public Sector business model
• Own or collaborate on projects that seek to improve our practice, process, and/or ways of work

Skills

• 7+ years of experience managing account management, inside sales or customer success teams focused on Public Sector customers
• Experience with territory and account planning and the ability to coach towards these skills
• Executes creative and value-focused approaches to help deliver optimal customer outcomes
• Experience with change management and implementing better approaches to address opportunities
• Experience in hiring, onboarding, coaching and developing people
• Ability to effectively interact and communicate with various levels of management
• Experience using CRM, forecast management, and analytics tools
• Ability to prioritize work amidst multiple projects/initiatives running concurrently
• Experience working in close coordination with Partners & GSIs
• Experience in DoD / IC / FSI is required to succeed

Benefits

• Benefits, bonuses, commissions, and equity
• Health and wellbeing resources
• Paid volunteer days

Company Overview

Company H1B Sponsorship