[Remote] Customer Success Manager, Ads Solutions (Spanish Speaking)

Note: The job is a remote job and is open to candidates in USA. OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are seeking a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform, while managing a portfolio of partners and serving as a trusted advisor.

Responsibilities

• Own relationships with a portfolio of advertising partners, serving as their primary point of contact
• Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products
• Analyze campaign performance and provide clear, actionable recommendations to improve outcomes
• Identify opportunities to expand partnerships through increased product adoption and incremental investment
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
• Surface advertiser feedback and insights to inform product improvements and long-term strategy
• Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem

Skills

• Fully bilingual—fluent in both Spanish and English (spoken and written)
• 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
• Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
• Comfortable interpreting performance data and translating insights into strategic recommendations
• Experience with data querying (e.g. SQL, advanced excel/GSheet)
• Communicates clearly and builds trust with both technical and non-technical stakeholders
• Operates with ownership and accountability in fast-moving, evolving environments
• Demonstrates sound judgment and a commitment to user trust and responsible platform growth

Company Overview

Company H1B Sponsorship