[Remote] Customer Success & Go-To-Market Lead

Note: The job is a remote job and is open to candidates in USA. Connect Tech+Talent is seeking a Customer Success & Go-To-Market Lead to drive adoption of AI among law firms, patent investors, and corporate IP teams. This role involves onboarding customers, managing pilot programs, and shaping the product roadmap to ensure successful adoption and revenue generation.

Responsibilities

• Act as the primary customer-facing lead for AI
• Onboard law firms and early customers
• Guide customers through product workflows
• Ensure customers successfully use the platform
• Translate customer needs into product improvements
• Maintain strong long-term customer relationships
• Manage AI pilot deployments
• Identify and recruit pilot customers
• Structure pilot programs with clear objectives
• Coordinate product access and onboarding
• Collect structured feedback from customers
• Convert pilots into paid engagements
• Work with leadership to define and execute AI’s GTM strategy
• Identify early adopter segments
• Help develop product positioning
• Build customer waitlists and beta programs
• Support sales conversations and product demos
• Create repeatable product onboarding processes
• Continuously gather insights from the market
• Conduct structured customer interviews
• Identify emerging customer needs
• Track competing products and workflows
• Help refine AI product roadmap
• Support growth and monetization of AI
• Convert pilots into subscription or usage contracts
• Identify upsell opportunities
• Work closely with consulting teams to drive follow-on engagements
• Support expansion within customer organizations

Skills

• 6–12+ years of experience in: enterprise SaaS
• Legal tech
• Consulting
• Customer success
• Product GTM
• Proven experience managing enterprise customers
• Strong communication and relationship-building skills
• Experience running pilot programs and product rollouts
• Ability to translate customer problems into product feedback
• Strong problem-solving and analytical mindset
• Experience in one or more of the following areas: intellectual property
• Legal technology
• Patent analytics
• Litigation consulting
• AI products
• Enterprise SaaS platforms

Company Overview