[Remote] Salesforce Solutions Lead

Note: The job is a remote job and is open to candidates in USA. Lumenalta is a remote-first company with over 20 years of experience providing innovative digital solutions. As a Salesforce Solutions Lead, you will provide technical leadership across the Salesforce domain, working closely with marketing, sales, and service teams to enhance customer engagement and solve complex business problems.

Responsibilities

• Demonstrate analytical thinking and problem-solving skills to define technical scope for prototypes that accelerate solutions
• Deliver solutions and designs across Health Cloud Group Benefits and Administration, Vlocity components, Service Cloud, Health Cloud Care Management, and Scheduling
• Apply strategic thinking when making data model and security model changes, ensuring alignment with Master Data Management, Data Governance, Security, and Compliance guidelines and standards
• Serve as a key point of contact for business, operations, and technical coworkers, communicating clearly in writing and verbally
• Listen actively and ask specific questions to quickly understand the problems customers, members, and coworkers are facing
• Identify gaps between business processes and standard or custom Salesforce processes, providing solution options and recommendations that leverage standard Salesforce features whenever possible
• Champion documentation across off-shore and on-shore teams — establishing and maintaining the processes and standards that empower every team member to make the best design decision they can
• Demonstrate commitment to core competencies of being authentic, curious, creative, empathetic, and outcome-oriented

Skills

• Bachelor's Degree or equivalent
• 5+ years of substantial experience delivering Salesforce solutions with large teams
• Salesforce Administrator and Platform App Builder Certifications, plus Health Cloud Specialist Superbadge — required
• Strong general business acumen
• Proven history of managing complex processes and solutions across multi-layered projects
• Excellent written and verbal communication skills
• Demonstrated success in getting results through collaboration
• Advanced English fluency, both written and verbal
• Experience with Copado, Conga, Agiloft, Own (formerly OwnBackup), and OwnSecure
• Salesforce Solution Architect or Copado Fundamentals I certifications
• Previous startup company experience

Company Overview