[Remote] Client Operations Consultant

Note: The job is a remote job and is open to candidates in USA. Obsidian Thorne is a growing luxury hospitality and client services organization seeking an experienced Client Operations Consultant. The role involves supporting operational execution, enhancing client experience processes, and optimizing revenue workflows while working closely with ownership and key stakeholders.

Responsibilities

• Lead and inquiry workflow optimization
• Client qualification processes
• Property and service matching recommendations
• Contract and documentation coordination
• Client communication systems
• Revenue pipeline reporting and visibility
• Operational workflow improvements
• Guest and concierge experience recommendations
• Escalation and issue-resolution processes
• Process documentation and standardization
• KPI tracking and reporting recommendations
• Cross-functional coordination support

Skills

• Experience in hospitality, luxury services, client operations, property management, or business operations
• Strong organizational and project management skills
• Excellent written and verbal communication
• Ability to identify inefficiencies and recommend improvements
• Experience managing multiple priorities simultaneously
• Strong problem-solving capabilities
• Ability to work independently and deliver results
• Process-driven
• Highly organized
• Detail-oriented
• Proactive
• Client-focused
• Solutions-oriented
• Comfortable working with multiple stakeholders

Benefits

• Flexible work schedule
• Remote engagement
• Opportunity for long-term engagement based on results

Company Overview