Patient Care & Supply Coordination Technician – Frontline Support, Inventory Management, and Customer Service

About arenaflex

arenaflex is a leading health‑care organization dedicated to delivering compassionate, high‑quality patient experiences across a network of hospitals and clinics. Our mission is to nurture the well‑being of every individual—mind, body, and spirit—by fostering an environment where caregivers thrive, innovation flourishes, and communities feel supported. As a member of the arenaflex family, you will join a culture that values diversity, equity, inclusion, and continuous learning, all while contributing to the seamless operation of patient services and supply management.

Position Summary

The Patient Care & Supply Coordination Technician plays a pivotal role in ensuring that nursing and ancillary departments have the right supplies at the right time, while also providing exceptional front‑line support to patients and visitors. This hybrid role blends receptionist duties, clerical accuracy, and inventory stewardship to keep the daily flow of clinical operations smooth and efficient.

Key Responsibilities

• Serve as the first point of contact for patients, families, and staff, answering phones, greeting visitors, and directing inquiries with professionalism and empathy.
• Maintain and update patient records, ensuring confidentiality and compliance with all regulatory standards.
• Schedule appointments, coordinate referrals, and manage the flow of information between clinical teams and administrative offices.
• Establish, inventory, and replenish adequate supply levels—including exchange carts and par carts—to support daily activities for nursing and ancillary departments.
• Document all supply replenishment activities, entering issues, credits, patient‑care equipment usage, and associated charges into the electronic system.
• Process patient and supply charges for interfacing and day‑close activities, ensuring accurate financial reconciliation.
• Monitor, rotate, and remove outdated or overstocked supplies, inspecting for damage and documenting disposal or redistribution.
• Enter supply replenishment par‑level forms, including Pyxis inventory updates and exchange cart logs, to maintain optimal stock levels.
• Verify inventory and control levels for all nursing and ancillary departments, conducting regular audits to prevent shortages.
• Physically stock and pick needed supplies for delivery to nursing stations, ensuring timely distribution throughout the facility.
• Promote arenaflex’s mission, vision, and values in every interaction, adhering to established service behavior standards.
• Flexibly float to other departments as needed, based on business requirements and personal competency.
• Participate in on‑call rotations when scheduled, providing critical support during peak periods or emergencies.
• Perform additional duties as assigned, contributing to continuous improvement initiatives and team projects.

Minimum Qualifications

• Education: High School Diploma or GED required.
• Experience: Prior experience in a healthcare front‑desk, administrative, or supply‑chain role is preferred but not mandatory.
• Technical Skills: Proficiency with computer systems, electronic health records (EHR), and basic inventory management software.
• Communication: Strong oral and written communication abilities; capacity to interact courteously with patients, families, and multidisciplinary staff.

Preferred Qualifications & Attributes

• Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Experience with medical supply inventory systems such as Pyxis or similar automated dispensing solutions.
• Knowledge of HIPAA regulations and best practices for patient confidentiality.
• Flexibility to adapt to shifting priorities, including occasional on‑call responsibilities.
• Commitment to professional growth, with a willingness to pursue additional certifications (e.g., Certified Supply Chain Professional, Medical Administrative Assistant).

Physical Requirements

• Effective communication—both oral and written—with patients, staff, and vendors.
• Ability to operate computers, keyboards, and office equipment, requiring fine motor skills.
• Visual acuity to read monitors, documents, and inventory labels.
• Capability to remain seated or stand for extended periods while performing clerical or supply‑handling tasks.
• Occasional lifting and transporting of supplies, bending, kneeling, and reaching to stock or retrieve items.

Compensation, Benefits, and Perks

arenaflex offers a competitive hourly wage that reflects your experience and expertise. In addition to base compensation, you will enjoy a comprehensive benefits package designed to support your overall well‑being:

• Medical, dental, and vision coverage with multiple plan options.
• Generous paid time off, holidays, and parental leave.
• Retirement savings plans with employer matching contributions.
• Continuing education assistance, tuition reimbursement, and professional development resources.
• Employee wellness programs, including fitness memberships, mental‑health resources, and on‑site wellness activities.
• Employee assistance programs (EAP) for personal and family support.
• Recognition programs that celebrate outstanding performance and teamwork.

Career Growth & Development Opportunities

At arenaflex, your career trajectory is limited only by your ambition. As a Patient Care & Supply Coordination Technician, you will have access to:

• Mentorship from seasoned clinical and supply‑chain leaders.
• Cross‑training opportunities across departments such as central supply, patient registration, and health information management.
• Pathways to advanced roles, including Supply Chain Analyst, Patient Services Supervisor, or Clinical Operations Coordinator.
• Leadership development programs that prepare you for supervisory and managerial positions.
• Opportunities to participate in quality‑improvement projects that directly impact patient safety and operational efficiency.

Work Environment & Culture

arenaflex fosters a collaborative, inclusive, and supportive workplace where every team member is valued. Our facilities are equipped with modern technology, ergonomic workstations, and a culture that encourages open communication. You will be part of a diverse team that celebrates differences, promotes equity, and strives for excellence in patient care.

Equal Opportunity Statement

arenaflex is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

How to Apply

If you are ready to make a meaningful impact on patient experiences while mastering the art of supply coordination, we invite you to submit your application today. Join arenaflex and become a vital part of a mission‑driven organization that puts people first.

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