[Remote] Large Loss Claims Admin

Note: The job is a remote job and is open to candidates in USA. National General, part of The Allstate Corporation, is seeking a Large Loss Claims Admin to support their claims unit. This role involves performing administrative tasks related to claim processing, ensuring timely and efficient handling of documentation and customer interactions.

Responsibilities

• Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently
• Participates in or assists in training new or less experienced employees and demonstrating work processes
• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Receives, screens and routes incoming calls and other correspondence
• May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
• Retrieves or sends supporting documentation to vendors or others as directed
• Handles claim files (locates/requests files, files documents, reconstructs missing files, moves misfiled documents, sends to others, etc.)
• Performs clerical duties, including data entry, filing documents, email, and calendar management
• Makes and maintains a connection with the customer by understanding and meeting their needs

Skills

• Strong data entry skills
• Prior claim and EPIC experience or an administrative background
• Ability to handle a variety of administrative tasks
• Ability to deliver compassionate service that is fast, fair, and easy
• Self-motivating and comfortable working in a detailed oriented environment
• Business Communications
• Claims Processing
• Clerical Skills
• Detail-Oriented
• Documentations
• Insurance Claims
• Investigative Thinking
• Invoice Processing
• Large Loss Claims
• Large Scale Data Processing
• Microsoft Excel
• Microsoft Office
• Office Administration
• Organizing
• Outbound Calls
• Police Reports
• Timeliness

Benefits

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

Company Overview