Dispatcher - Mechanical

ABC Home & Commercial Services is a company seeking a Dispatcher to join their Mechanical division. The Dispatcher will be responsible for receiving, scheduling, and dispatching customer requests, ensuring effective communication with customers and team members.

Responsibilities

• Answer incoming calls for Mechanical Services (Ex: Plumbing & HVAC)
• Provide timely and accurate information to incoming customer requests
• Schedule service appointments
• Professionally, timely, and effectively communication with customers, technicians, and service managers for all scheduling and dispatching purposes
• Know, understand and execute the dispatch strategy/plan for each department/service trade
• Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns
• Maintain customer records by immediately updating account information
• Provide timely and accurate information to incoming customer requests
• Work in partnership with other employees to meet and exceed customer expectations
• Maintain a positive attitude at all times with customers, fellow employees, and supervisors

Skills

• 1 Yr Experience in Trade Dispatching, scheduling OR call center experience
• Must be able to type at least 30 WPM, proficient in 10-key, and use a phone system
• Ability to organize and prioritize multiple tasks in a fast-paced environment
• Ability to communicate well, using excellent interpersonal and communication skills
• Must be able to adapt quickly in an ever-changing, fast-paced environment
• High proficiency with emailing, instant messaging, and various electronic devices and applications for effective communication/information sharing
• Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations
• Excellent written communication skills, including spelling and punctuation
• Excellent team player with commitment to company values
• Ability to sit for long periods of time
• Must hold a valid driver's license with an issue date of at least five years prior to the date of this application
• Proficient in Spanish a plus

Benefits

• Health, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid vacation and sick leave (PTO)
• Participation in Profit Sharing Plan
• Lead Now Program for all employees to increase earnings and pay
• Company clubs & committees, and company outings
• Paid trainings and development opportunities
• Tuition reimbursement
• Educational scholarships for employees and family members
• Wellness program, including gym membership
• Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)

Company Overview