Customer Experience Specialist

Converge is a company focused on transforming the construction industry through digital innovation and sustainability. They are seeking a Customer Experience Specialist to support customers, improve processes, and scale US operations while working closely with the US Customer Experience team and Fulfilment Operations.

Responsibilities

• Act as a primary point of contact for customers
• Manage customer issues through to resolution
• Lead customer onboarding activities and user adoption
• Deliver customer training sessions remotely and on-site
• Support customer deployments and field activities
• Track customer issues and identify improvement opportunities
• Maintain accurate records within HubSpot and internal systems
• Act as the voice of the customer internally

Skills

• 1–3 years of experience in Customer Support, Customer Success, Operations, Technical Support, Account Coordination, or similar
• Experience using CRM systems such as HubSpot, Salesforce, or Zendesk
• Excellent communication and organisational skills
• Comfortable troubleshooting issues independently
• Willingness to travel to customer sites across the United States
• Able to work independently in a remote environment
• Strong sense of ownership and accountability
• Proactive in identifying priorities and driving work forward without detailed supervision

Benefits

• 15 days holiday + Public Holidays. We also close over the end of year holiday so you can spend more time with your loved ones.
• Enhanced Parental Leave So you focus on your new bundle of joy instead of worrying about expenses.
• Health and dental Insurance
• A fun, inclusive workplace that celebrates diversity in all its forms, and where everyone can bring their whole selves to work and be treated fairly, equitably and respectfully.

Company Overview