[Remote] Customer Service Representative Bilingual Spanish (remote)

Note: The job is a remote job and is open to candidates in USA. Central Research, Inc. (CRI) is a company focused on helping individuals navigate their federal student loans with compassion and clarity. They are seeking Bilingual (Spanish/English) Customer Service Representatives to assist borrowers with inquiries and repayment options while ensuring compliance with regulations and company policies.

Responsibilities

• Assist student loan borrowers with account inquiries, repayment options, and application processes
• Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
• Provide accurate, professional, and empathetic customer support
• Ensure compliance with federal regulations, company policies, and data security standards
• Meet key performance indicators and quality assurance standards

Skills

• U.S. Citizenship
• Fluency in Spanish and English, while primarily taking calls from Spanish-speaking customers
• High School diploma or GED
• 6+ months of customer service in a business, non-retail environment or call center experience
• 6+ months of computer experience in a business setting
• Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
• Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed): Not in default on federal student loans, Demonstrated financial responsibility, No felony convictions within the past 7 years, Misdemeanor convictions within the past 7 years may impact eligibility, No non-medical collections totaling $7,500 or more
• Prior call center experience
• Associate or bachelor's degree

Benefits

• Health & Welfare Pay: Additional $5.09 hour (up to 40 hrs. Week), which can fully cover employee-only medical, dental, and vision premiums
• Work-from-home flexibility with structured support and training
• Opportunities for growth within a mission-driven organization
• Classroom and Hands-On-Training: Up to 5–6 weeks, paid, Mon–Fri, 8:00 AM – 5:00 PM CST (remote)

Company Overview