Client Communications Associate (Hybrid NYC)

NFP, an Aon company, is a recognized leader in Business Insurance, dedicated to providing consultative solutions to address significant risks and challenges. The Client Communications Associate will be responsible for creating and customizing enrollment communications and managing the Communications team's materials, ensuring they meet the needs of institutional clients.

Responsibilities

• Create, edit, and review client communications, including Word documents, enrollment websites, and webinar materials, with a focus on executive benefits
• Ensure all communications are accurate, complete, compliant, and aligned with approved templates and standards
• Coordinate with other teams for timely production of paper mailings and websites
• Manage multiple projects with quick turnaround timelines while maintaining attention to detail
• Collaborate with internal teams to identify and develop process efficiencies

Skills

• High School Diploma or equivalent required with additional education/training
• Strong written communication and editing skills and a questioning mindset
• High attention to detail, particularly with structured documents and data-informed content
• Ability to manage multiple projects with competing deadlines
• Proficiency in Microsoft Word, PowerPoint and familiarity with Excel
• Comfort working within approval workflows and cross-functional environments
• A high level of accountability and ownership of work
• Bachelor's degree preferred
• Life & Health License preferred or ability to obtain within 6 months
• Experience with benefits enrollment communications, insurance, or financial services
• Familiarity with HTML or Adobe Creative Cloud
• Familiarity with IDI and/or LTC products

Benefits

• PTO & paid holidays
• 401(k) with match
• Exclusive discount programs
• Health & wellness programs
• Performance-based incentives

Company Overview