Experienced Remote Energy Services Data Entry Clerk – Nonprofit Human Services Administration & Database Management

Join arenaflex: Where Compassion Meets Career Growth

Are you a detail-oriented professional with a passion for accuracy, organization, and meaningful work? Do you thrive in a remote environment where your contributions directly support vulnerable communities? arenaflex, a mission-driven nonprofit human services organization, is seeking a dedicated and meticulous Experienced Remote Energy Services Data Entry Clerk to join our dynamic administrative team.

At arenaflex, we believe that opportunity is the foundation of transformation. As a forward-thinking nonprofit serving individuals and families in the Fitchburg, MA region, we are committed to fostering community growth, providing essential services, and promoting holistic well-being. Our team is united by a shared purpose: creating pathways to stability and empowerment for those who need it most. If you are looking for a role where every keystroke contributes to a greater mission, this is the opportunity you have been waiting for.

Position Overview

As a valued member of the arenaflex team, the Energy Services Data Entry Clerk will play a crucial role in maintaining organized, accurate, and up-to-date digital records that support the day-to-day operations of our Energy Services Programs. This position is integral to ensuring that vulnerable households receive timely assistance with heating, energy efficiency, and weatherization services. Your precision, consistency, and administrative expertise will directly influence the quality of service delivery to clients across our community.

This is a fully remote, work-from-home (WFH) position, offering the flexibility and autonomy to excel in a results-oriented environment while remaining connected to a supportive and collaborative team.

Key Responsibilities

• Client Status Management: Accurately input and maintain updated client status records in the Statewide Client Service Center, ensuring the production pipeline reflects real-time data and program activity.
• Email and Document Monitoring: Monitor incoming emails, log documents, and capture communications in the Monday.com platform promptly upon receipt, ensuring nothing falls through the cracks.
• Database Compliance: Follow established program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, and other relevant platforms.
• File Organization: Maintain organized digital and paper participant files in accordance with program guidelines, ensuring full compliance with agency and funder requirements.
• Cross-Functional Collaboration: Work closely with program staff to support, enhance, and promote communication and consistency in the delivery of services across all Energy Services initiatives.
• Clerical Support: Assist with various clerical duties, including filing, mailings, and phone coverage, to ensure seamless office operations.
• Remote Availability: Maintain consistent availability for remote work, including attending meetings, participating in calls, responding to emails, and conducting regular duties as needed.
• Meeting and Training Attendance: Attend all required staff meetings, supervision sessions, trainings, and contractual meetings to remain aligned with organizational goals and program updates.
• Professional Development: Participate in mandatory agency training and other relevant professional development activities to continuously build your skill set.
• Confidentiality: Ensure strict confidentiality is maintained in all aspects of the role, safeguarding sensitive client and program information.
• Additional Duties: Perform related work as required to support the broader mission and operational needs of arenaflex.

Essential Qualifications

• Educational Background: Associate degree or equivalent professional experience in human services, administration, or a related field.
• Professional Experience: Minimum of two years of experience in Human Services or a related field, or applicable work experience working with diverse individuals and families with low incomes.
• Flexible Substitutions: Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education, allowing candidates from varied backgrounds to qualify.
• Bilingual Skills: Bilingual in Spanish is strongly preferred, enabling effective communication with a broader segment of the community we serve.

Skills and Competencies for Success

To excel in this role at arenaflex, you should bring a blend of technical proficiency, interpersonal skills, and a commitment to service excellence:

• Exceptional Attention to Detail: The ability to input, review, and verify large volumes of data with absolute accuracy.
• Technical Aptitude: Comfort with database management systems, digital filing platforms, and project management tools such as Monday.com.
• Time Management: Strong organizational skills with the ability to prioritize tasks and meet deadlines in a remote work setting.
• Communication Skills: Clear, professional written and verbal communication, including email etiquette and phone courtesy.
• Cultural Competency: Sensitivity to and respect for the diverse backgrounds, experiences, and challenges of the individuals and families served by arenaflex.
• Adaptability: Willingness to learn new systems, processes, and procedures as program needs evolve.
• Team-Oriented Mindset: A collaborative spirit that supports colleagues and contributes to a positive remote work culture.

Why Work at arenaflex?

At arenaflex, we are more than an organization — we are a community of changemakers. We believe that investing in our employees is just as important as investing in the clients we serve. When you join arenaflex, you become part of a supportive network that values professional growth, personal well-being, and meaningful impact.

Comprehensive Benefits Package

• Health, Dental, FSA, and Vision Insurance: Comprehensive coverage options to take care of your physical and financial well-being.
• Paid Time Off (PTO): Generous time off to relax, recharge, and tend to personal needs.
• Hybrid and Remote Work Opportunities: Benefit from a flexible work environment that suits your lifestyle, including the ability to work from home full-time.
• Student Loan Forgiveness: We are committed to helping ease the burden of student loan debt for our team members through qualifying programs.
• Tuition Remission: Invest in your continued education with our tuition remission program, supporting your pursuit of advanced degrees and certifications.
• Employer-Sponsored Retirement Plan: Secure your financial future with our retirement plan contributions and support.
• Pet Insurance: Ensure your furry family members receive the best possible care with our pet insurance offerings.
• Employee Discounts: Access exclusive discounts and perks as a valued member of the arenaflex team.

A Culture of Growth and Inclusion

arenaflex is deeply committed to fostering an inclusive workplace where every team member feels valued, heard, and empowered to thrive. We prioritize professional development through ongoing training, mentorship opportunities, and pathways for career advancement. Whether you are building on existing experience or exploring new dimensions of human services work, arenaflex provides the resources and encouragement you need to succeed.

Employment Details

• Employment Type: Full-Time
• Work Model: 100% Remote / Work From Home
• Location: Fitchburg, MA region (remote within the United States)
• Industry: Nonprofit Human Services

How to Apply

If you are ready to bring your administrative talents, data management skills, and passion for community service to a role that truly matters, we encourage you to apply today. At arenaflex, every team member plays a vital role in helping individuals and families access the energy services they need to live with dignity and comfort. Your precision and dedication will ensure that our programs run smoothly, our records remain accurate, and our clients receive the support they deserve.

Take the next step in your career with arenaflex — where your work is more than a job; it is a commitment to making opportunity count for every household we serve. Apply now and become part of a team that makes a meaningful difference in the community, one record at a time.