Remote Member Services Representative – Payments & Digital Strategy – arenaflex Credit Union – Customer Support & Transaction Processing

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About arenaflex – Your Gateway to a Global Career

Welcome to arenaflex, a leading name in aviation and financial services that connects millions of passengers and members worldwide every day. As a dynamic organization that blends the excitement of travel with the precision of banking, arenaflex offers a unique environment where innovation, customer focus, and continuous learning thrive. Whether you’re looking to launch a rewarding career in member services or to deepen your expertise in payments and digital strategy, arenaflex provides the platform, resources, and community to help you soar.

Why This Remote Role Is a Perfect Fit for You

Our Payments & Digital Strategy team at the arenaflex Credit Union is the engine that powers seamless financial interactions for our members. As a Remote Member Services Representative, you’ll be at the heart of this operation, handling a variety of daily tasks that keep our members’ accounts accurate, secure, and compliant. This role offers:

• Flexibility to work from anywhere in the United States while staying connected to a supportive, collaborative team.
• Opportunities to develop specialized skills in ACH processing, fraud resolution, and regulatory compliance.
• A clear pathway for career advancement within arenaflex’s expansive network of aviation, credit union, and technology divisions.
• Competitive hourly compensation ranging from $22 to $35, plus a comprehensive benefits package.

Key Responsibilities – What You’ll Do Every Day

Core Transaction Processing

• Perform daily data entry and reconciliation of member transactions, ensuring accuracy across all accounts.
• Process ACH files, wire transfers, direct deposits, and loan payments in accordance with NACHA rules and Federal banking regulations.
• Review, approve, and post Remote Deposit Capture (RDC), mobile deposits, ATM transactions, and other image‑enabled products.
• Execute stop payments, check batches, and other exception handling procedures with meticulous attention to detail.

Collaboration & Communication

• Coordinate return items with members, external vendors, the Federal Reserve Bank, and other financial institutions.
• Assist internal departments with fraud investigations, member inquiries, and general ledger adjustments.
• Maintain open lines of communication with the Treasury team to facilitate timely and accurate fund transfers.
• Provide clear, courteous support to members via phone, email, and chat, resolving issues promptly and professionally.

Compliance & Risk Management

• Adhere to strict NACHA regulations, Bank Secrecy Act (BSA) requirements, and internal policies to safeguard member data.
• Conduct thorough reviews of incoming and outgoing wire transfer data, confirming compliance with legal standards.
• Document all activities in audit‑ready logs, ensuring traceability for internal and external examinations.
• Participate in regular compliance training and pass arenaflex‑mandated pre‑employment and ongoing assessments.

Reporting & Continuous Improvement

• Generate daily, weekly, and monthly reconciliation reports for management review.
• Identify process bottlenecks and recommend enhancements to improve efficiency and reduce error rates.
• Support cross‑training initiatives, sharing knowledge with teammates to build a resilient, multi‑skill workforce.

Essential Qualifications – What We Require

• Education: High school diploma or GED equivalent; additional coursework in finance, accounting, or business is a plus.
• Experience: Minimum of 1‑2 years in a customer service or member services role, preferably within a banking or credit union environment.
• Technical Skills: Proficient with Microsoft Office Suite (Excel, Word, Outlook); familiarity with banking software such as Episys or Symitar is highly desirable.
• Analytical Ability: Strong numerical aptitude and the capacity to perform accurate calculations quickly.
• Communication: Excellent verbal and written communication skills, with a focus on delivering clear, empathetic service.
• Compliance Awareness: Understanding of NACHA rules, BSA/AML regulations, and general banking compliance standards.

Preferred Qualifications – What Sets You Apart

• Previous experience in ACH processing, wire transfers, or loan payment handling.
• Hands‑on experience with credit union core systems (Episys, Symitar) and electronic funds transfer platforms.
• Demonstrated ability to work extended hours during peak periods while maintaining high performance.
• Track record of delivering exceptional customer service in fast‑paced environments.
• Certification in banking operations, such as Certified Payments Professional (CPP) or similar.

Core Skills & Competencies

• Detail‑Oriented: Ability to spot discrepancies and correct them before they impact members.
• Time Management: Prioritize tasks effectively, meet tight deadlines, and handle multiple responsibilities simultaneously.
• Problem‑Solving: Diagnose issues, propose solutions, and follow through to resolution.
• Team Collaboration: Work seamlessly with cross‑functional teams, sharing knowledge and supporting collective goals.
• Self‑Motivation: Operate independently with minimal supervision while maintaining a high level of productivity.
• Adaptability: Thrive in a dynamic environment where processes and regulations evolve regularly.

Career Growth & Learning Opportunities

arenaflex is committed to investing in its people. As a Remote Member Services Representative, you will have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Continuous education resources, including webinars, certifications, and tuition reimbursement for relevant courses.
• Clear promotion pathways to senior analyst, team lead, or specialist roles within the Payments & Digital Strategy division.
• Opportunities to rotate into related areas such as fraud detection, compliance auditing, or product development.

Work Environment & Culture at arenaflex

Our culture is built on three pillars: Inclusion, Innovation, and Integrity. At arenaflex, you’ll find:

• A diverse, global workforce that celebrates different perspectives and backgrounds.
• Employee Resource Groups (ERGs) that foster community, mentorship, and professional growth.
• Regular virtual town halls, team‑building events, and wellness challenges to keep remote employees engaged.
• A commitment to work‑life balance, with flexible scheduling, paid time off, and a supportive leadership team.

Compensation, Perks & Benefits

While exact compensation will be based on experience, all eligible employees can expect a competitive hourly rate ($22‑$35) and a robust benefits suite, including:

• Travel Perks: Access to arenaflex’s global network of over 6,800 daily flights, allowing you and your loved ones to explore the world at discounted rates.
• Health & Wellness: Comprehensive medical, dental, vision, and prescription coverage from day one, plus telehealth options, flexible spending accounts, and wellness programs.
• Retirement Savings: 401(k) plan with company match after one year of service, helping you build a secure financial future.
• Additional Benefits: Employee Assistance Program (EAP), pet insurance, and exclusive discounts on hotels, car rentals, cruises, and more.
• Professional Development: Access to internal training platforms, industry conferences, and tuition reimbursement for approved courses.

How to Apply – Join arenaflex Today

If you’re ready to bring your customer‑service expertise, analytical mindset, and passion for financial excellence to a forward‑thinking organization, we want to hear from you. Click the link below to submit your application and start your journey with arenaflex.

Apply Job!

Closing Thoughts

At arenaflex, every member interaction is an opportunity to make a difference. By joining our Remote Member Services team, you’ll play a vital role in ensuring that our members’ financial lives run smoothly, securely, and efficiently. We value dedication, curiosity, and a collaborative spirit—qualities that will help you thrive in this role and grow within our expansive organization. Take the next step in your career and become part of a company that truly values its people.

We look forward to welcoming you to the arenaflex family!