Experienced Remote Energy Services Data Entry Specialist – Human Services Program Support | WFH

About arenaflex

Join arenaflex, a purpose-driven non-profit human services organization committed to transforming lives and strengthening communities throughout the region. At arenaflex, we believe that meaningful change begins with compassionate service, data-informed decision-making, and an unwavering dedication to the individuals and families we serve. Our team operates at the intersection of social impact and operational excellence, delivering energy assistance programs that help low-income households maintain safe, affordable, and healthy living environments. As an organization rooted in equity, dignity, and respect, arenaflex invests in its people just as deeply as it invests in its mission, offering a supportive, hybrid work environment where every team member has the tools, training, and encouragement needed to thrive professionally and personally.

Our energy services division plays a vital role in connecting vulnerable populations with critical utility assistance, weatherization resources, and energy efficiency programs. Behind every successful client interaction is a detail-oriented administrative professional who ensures that records are accurate, communications are timely, and program compliance is maintained. We are seeking a meticulous, mission-aligned individual to join our team as an Energy Services Data Entry Clerk, supporting the operational backbone of these life-changing programs.

Position Overview

The Energy Services Data Entry Specialist at arenaflex is a key contributor to the smooth operation of our energy assistance programs. This role is responsible for maintaining accurate, organized, and up-to-date digital records that reflect the current production pipeline of clients receiving services. Working remotely in collaboration with program staff, the specialist will ensure that all data is entered correctly into multiple database systems, that communications are logged promptly, and that participant files are maintained in full compliance with agency, state, and funder requirements.

The ideal candidate is a highly organized, tech-savvy professional with a passion for human services, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced, remote work environment. Bilingual candidates, particularly those fluent in Spanish and English, are strongly encouraged to apply as we strive to better serve the diverse communities of Fitchburg, MA, and beyond.

Key Responsibilities

• Input and maintain accurate, real-time client status records in the Statewide Client Service Center, ensuring all entries reflect the most current production pipeline activity.
• Monitor incoming emails, documents, and communications, logging each item promptly and accurately in the Monday.com platform upon receipt.
• Adhere to program guidelines and standard operating procedures for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, and any additional platforms utilized by the energy services programs.
• Maintain organized digital and paper participant files in accordance with program guidelines, funder requirements, and agency compliance standards.
• Collaborate with program staff to support, enhance, and promote clear communication and consistency in the delivery of energy services to clients.
• Provide general clerical support, including but not limited to filing, preparing mailings, and assisting with phone coverage during business hours.
• Maintain consistent availability for remote work duties, including attending virtual meetings, participating in conference calls, responding to emails in a timely manner, and conducting regular program responsibilities as needed.
• Attend all required staff meetings, supervision sessions, training opportunities, and contractual meetings as scheduled.
• Participate in mandatory agency training and engage in ongoing professional development activities relevant to the role.
• Maintain strict confidentiality of all client, program, and organizational information at all times.
• Perform related administrative and clerical work as required by program leadership.

Required Qualifications and Skills

To be successful in this role, candidates must possess a combination of education, professional experience, and interpersonal skills that align with the values and operational needs of arenaflex.

Education and Experience

• Minimum Education: Associate degree from an accredited institution, or equivalent professional experience in a related field.
• Experience: At least two years of experience in human services or a closely related field, or applicable work experience working with diverse individuals and families with low incomes.
• Substitutions: Additional appropriate education may be substituted for the experience requirement, or additional directly related experience may be substituted for the education requirement, on a year-for-year basis.

Core Competencies

• Exceptional attention to detail and accuracy in data entry and record-keeping.
• Strong organizational and time management skills with the ability to prioritize multiple tasks effectively.
• Proficiency with database management systems, cloud-based collaboration platforms (such as Monday.com), and Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a remote work environment.
• Demonstrated commitment to maintaining confidentiality and handling sensitive information with discretion.
• Cultural competency and sensitivity when working with diverse populations.

Preferred Qualifications

• Bilingual in Spanish and English is strongly preferred, as we serve a significant Spanish-speaking population in our community.
• Prior experience with energy assistance programs such as LIHEAP, HEATWAP, or weatherization initiatives is a plus.
• Familiarity with state-wide client service center platforms and CRM systems.

What We Offer: Compensation, Perks, and Benefits

At arenaflex, we believe that taking care of our team is essential to fulfilling our mission. We offer a comprehensive benefits package designed to support the health, financial well-being, and professional growth of every employee.

• Health, Dental, and Vision Insurance: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
• Flexible Spending Account (FSA): Set aside pre-tax dollars for eligible medical and dependent care expenses.
• Generous Paid Time Off (PTO): Enjoy ample time off to rest, recharge, and spend time with loved ones.
• Hybrid and Remote Work Opportunities: Benefit from a flexible work environment that supports work-life balance and accommodates your lifestyle.
• Student Loan Forgiveness Support: Arenaflex is committed to helping ease the burden of student loan debt through qualifying programs and guidance.
• Tuition Remission Program: Continue your education and advance your career with tuition support for relevant coursework and degree programs.
• Employer-Sponsored Retirement Plan: Secure your financial future with our retirement contributions and investment options.
• Pet Insurance: We care about your furry family members too, with pet insurance options available.
• Employee Discounts: Access exclusive discounts and perks on a variety of products and services.
• Professional Development: Ongoing training, workshops, and career advancement opportunities to help you grow within the organization.

Work Environment and Company Culture

arenaflex fosters a workplace culture that is inclusive, collaborative, and mission-driven. We believe that diversity of thought, background, and experience strengthens our team and enhances the services we provide. Our remote-first approach for this position allows team members to work from the comfort of their home while staying deeply connected to colleagues through regular virtual meetings, team check-ins, and collaborative projects.

We are proud to cultivate an environment where employees feel valued, supported, and empowered to contribute their best work. Whether you are answering a quick question in a team chat, attending a virtual all-staff meeting, or working independently on a critical data project, your contributions will be recognized and appreciated. At arenaflex, you are not just an employee—you are part of a movement to create lasting, positive change in the lives of those we serve.

Career Growth and Learning Opportunities

At arenaflex, we are deeply invested in the professional development of our team members. As an Energy Services Data Entry Specialist, you will have the opportunity to expand your knowledge of human services program administration, energy assistance systems, and non-profit operations. We provide access to ongoing training, mentorship programs, and pathways for career advancement within the organization. Many of our team members grow into roles such as Program Coordinators, Case Managers, Operations Specialists, and Leadership positions as they build their careers with us.

How to Apply

If you are a detail-oriented, mission-driven professional looking to make a meaningful impact while enjoying the flexibility of remote work, we encourage you to apply today. Join arenaflex and become part of a team that is dedicated to making a real difference in the lives of individuals and families throughout our community. Your skills, your compassion, and your commitment to excellence can help us continue to deliver essential energy services to those who need them most.

Employment Type: Full-Time
Work Model: Remote | Work From Home (WFH)
Location: Fitchburg, MA (and surrounding service areas)