Customer Service Specialist – Hybrid Schedule – Order Management, Pricing & SAP Expertise – $25/hr – arenaflex

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About arenaflex – Pioneering Excellence in Customer Solutions

arenaflex is a dynamic leader in the industrial chemicals sector, delivering high‑quality products to a global clientele. Our commitment to innovation, safety, and sustainability drives everything we do, and our people are at the heart of that mission. As we continue to expand our market footprint, we are looking for a dedicated Customer Service Specialist who thrives in a fast‑paced environment, loves solving complex problems, and enjoys building lasting relationships with customers, sales teams, and logistics partners.

Why This Role Matters

In the Order‑to‑Cash lifecycle, the Customer Service Specialist is the critical bridge between the sales promise and the delivered product. You will ensure that every order is entered accurately, priced correctly, and shipped on time, while providing proactive communication that keeps customers informed and confident. Your work directly influences customer satisfaction, repeat business, and the overall profitability of arenaflex.

Key Responsibilities

• Pricing & Data Management: Enter and maintain pricing, customer details, and rebate structures in the ERP system, ensuring all information aligns with negotiated terms.
• Quotation & Billing Support: Generate and update customer quotations, set up summary billing, and manage rebate calculations to guarantee transparent and accurate invoicing.
• Cross‑Functional Collaboration: Partner with the Sales team to interpret pricing requirements, relay critical account information, and resolve any discrepancies in the Price Offer Management system.
• Order Entry & Validation: Accurately input customer orders into SAP, following departmental procedures and confirming that all data points (product codes, quantities, delivery dates) are correct.
• Production Coordination: Communicate order details and delivery schedules to the plant shipping department, enabling efficient production planning and on‑time fulfillment.
• Logistics Oversight: Track shipments with transportation and warehouse suppliers, provide customers with real‑time shipping updates, and troubleshoot any delays.
• Returns & Credit Processing: Manage returns, issue credits or debits in SAP, and ensure compliance with internal policies and customer agreements.
• Import/Export Management: Coordinate imported product orders through the SAP chain‑order process and liaise with third‑party suppliers for cross‑border shipments.
• Issue Resolution: Monitor and resolve customer complaints related to pricing errors, non‑conforming products, or delivery issues, escalating to management when necessary.
• Continuous Improvement: Identify opportunities to streamline order entry, pricing verification, and communication workflows, contributing to operational excellence.
• Additional Duties: Perform other tasks as assigned, supporting the broader goals of the Customer Service and Sales Operations teams.

Essential Qualifications

• High School diploma or GED; additional education in business, logistics, or a related field is a plus.
• 3–5 years of experience in customer service, order entry, accounts payable, or a similar role within an industrial or manufacturing environment.
• Demonstrated experience with SAP (or comparable ERP systems) and a strong ability to learn new software quickly.
• Solid written and verbal communication skills, with the ability to convey complex information clearly to internal teams and external customers.
• Exceptional organizational abilities, attention to detail, and a proven track record of managing multiple priorities under pressure.
• Proficiency in Microsoft Word and Excel; experience with data analysis or reporting tools is advantageous.
• Understanding of export transportation, import/export regulations, and the industrial chemical market is highly desired.
• Commitment to maintaining confidentiality and handling sensitive customer data responsibly.

Preferred Skills & Competencies

• Analytical Mindset: Ability to diagnose pricing anomalies, investigate order discrepancies, and propose corrective actions without extensive supervision.
• Customer‑Centric Attitude: Proactive approach to informing customers about order status, potential issues, and solutions, fostering trust and loyalty.
• Team Collaboration: Comfortable working with Sales, Purchasing, Logistics, and Production teams to align goals and share critical information.
• Technology Savvy: Quick learner with a knack for mastering automated sales systems, ERP modules, and emerging digital tools.
• Multitasking Excellence: Proven ability to juggle order entry, pricing verification, shipment tracking, and issue resolution simultaneously.
• Logistics Insight: Familiarity with transportation management, warehouse coordination, and third‑party supplier interactions.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Customer Service Specialist, you will have access to:

• Structured onboarding and mentorship during the initial 3‑5 month on‑site training period.
• Continuous learning modules covering advanced SAP functions, pricing strategy, and international trade compliance.
• Opportunities to cross‑train with Sales, Procurement, and Logistics departments, broadening your skill set.
• Clear career pathways toward senior customer service roles, order management leadership, or specialized positions in supply chain analytics.
• Regular performance reviews that align personal goals with arenaflex’s strategic objectives, ensuring mutual growth.

Work Environment & Culture at arenaflex

Our hybrid schedule blends the collaborative energy of the office with the flexibility of remote work. During the first few months, you’ll be on‑site 3‑5 days a week to master our processes, after which you’ll transition to a structured hybrid model (2 days in the office, 3 days work‑from‑home). This arrangement supports:

• Team cohesion through face‑to‑face interaction, brainstorming sessions, and real‑time problem solving.
• Work‑life balance, allowing you to manage personal commitments while staying connected to the business.
• A supportive culture that values transparency, continuous improvement, and employee well‑being.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate of $25, complemented by a comprehensive benefits package that includes:

• Health, dental, and vision insurance with employer contributions.
• Retirement savings plan with company matching.
• Paid time off, holidays, and flexible vacation policies.
• Professional development stipend for certifications, courses, or conferences.
• Employee assistance program (EAP) for mental health and personal support.
• Wellness initiatives such as virtual fitness classes and ergonomic home‑office equipment allowances.
• Recognition programs that celebrate outstanding performance and innovative ideas.

How to Apply

If you are ready to become a pivotal part of arenaflex’s customer success story, we encourage you to submit your application today. Demonstrate your expertise in SAP, pricing, and order management, and show us how your proactive mindset can elevate our service standards.

Apply Job!

Join arenaflex – Your Next Career Chapter Starts Here

At arenaflex, we believe that great customer experiences begin with great people. By joining our team, you will work alongside industry experts, engage with a diverse portfolio of products, and contribute to a company that values integrity, innovation, and impact. Take the next step in your career and help us deliver excellence, one order at a time.

We look forward to welcoming you to the arenaflex family.