Remote Live Chat Data Entry Specialist – Customer Experience & Big Data Operations at arenaflex

About arenaflex: A Global Leader in Digital Customer Engagement

arenaflex stands at the forefront of the digital customer experience industry, delivering innovative, technology-driven solutions that empower millions of customers worldwide. Our organization has built a stellar reputation for combining human expertise with cutting-edge data platforms to create meaningful, lasting customer relationships. At arenaflex, we believe that every chat, every data point, and every customer interaction is an opportunity to elevate the standard of service excellence.

As a company deeply committed to innovation, arenaflex has invested heavily in building robust, scalable data ecosystems that support real-time analytics, voice-of-customer methodologies, and transformative business intelligence. Our remote workforce is the backbone of our operations, enabling us to provide uninterrupted, 24/7 service to customers across multiple time zones and regions. We are now seeking a dedicated, detail-oriented, and tech-savvy individual to join our growing team as a Remote Live Chat Data Entry Specialist.

Position Overview

We are looking for a talented Remote Live Chat Data Entry Specialist who is passionate about customer service, data accuracy, and leveraging technology to solve real-world business challenges. This unique hybrid role combines traditional live chat customer support with advanced data entry responsibilities tied to our proprietary Big Data platforms. If you thrive in a fast-paced, digital-first environment and enjoy working with both customers and cutting-edge technology, this opportunity at arenaflex is tailor-made for you.

Reporting to the Customer Experience Operations Manager, you will work closely with utility teams, relationship managers, product owners, and data engineering colleagues to capture, define, and transform business needs into actionable data insights. The ideal candidate will possess strong communication skills, an analytical mindset, and hands-on experience with modern data technologies such as Hadoop, Hive, PySpark, and Python.

Key Responsibilities

• Engage directly with customers through live chat platforms to address inquiries, resolve issues, and capture valuable customer feedback in real time.
• Collaborate closely with utility teams to define, structure, and document business requirements that align with strategic organizational goals.
• Apply a growing understanding of Voice of the Customer (VOC) methodologies to collect, analyze, and transform customer data within the arenaflex Big Data platform.
• Design and build robust, scalable data model architectures that support optimal data processing, standardized metric definitions, and reliable reporting.
• Develop and maintain big data and batch/real-time analytical solutions using transformational technologies such as Hadoop, HDFS, MapReduce, Hive, Spark, and Python.
• Ensure data first-rate quality and accuracy through intensive testing at both variable and use case levels, maintaining the highest standards of data integrity.
• Provide actionable recommendations to enhance platform capabilities and drive efficiency in computing programs across the Big Data ecosystem.
• Support consumer story analysis and elaboration, contributing to the design and development of software programs, testing frameworks, and build automation tools.
• Proactively identify manual processes and design automation solutions to improve operational quality, speed, and efficiency.
• Partner with GSN (Global Services Network) and AET (Analytics Engineering Team) colleagues to prioritize, define, develop, and test datasets for various use cases as part of the VOC end-to-end strategy.
• Maintain accurate records of all customer interactions, data transformations, and process improvements in compliance with arenaflex data governance policies.
• Participate in daily stand-ups, sprint planning, and retrospective meetings as part of our Agile delivery framework.

Essential Qualifications and Experience

• A minimum of three (3) years of hands-on development experience with Hive/Hadoop, PySpark, Python, and Shell scripting languages for data-driven projects.
• Prior experience in customer service, live chat support, or data entry roles is strongly preferred.
• Demonstrated experience with development lifecycle management, build tools, and troubleshooting techniques for enterprise data projects.
• Proven ability to actively collaborate with relationship managers and product owners to understand functional requirements and translate them into technical deliverables.
• Strong familiarity with Agile methodologies, including the delivery of small product increments at regular intervals to business stakeholders.
• Excellent typing speed and accuracy, with a commitment to maintaining high standards in all written communications.
• Strong written and verbal communication skills, with the ability to convey complex information clearly and concisely.
• Demonstrated ability to multitask, prioritize effectively, and thrive in a fast-paced, dynamic remote work environment.
• Proficiency in using computer applications, navigating online systems, and adapting quickly to new software platforms.
• Flexible availability to work varying shifts, including evenings, weekends, and holidays, as required by business needs.

Preferred Skills and Competencies

• Experience working in a fully remote capacity with distributed teams across multiple geographies.
• Familiarity with customer feedback analytics, sentiment analysis, and survey-based insight generation.
• Working knowledge of data visualization tools such as Tableau, Power BI, or similar platforms.
• Understanding of data privacy regulations, including GDPR, CCPA, and other relevant compliance frameworks.
• Strong problem-solving skills with a proactive approach to identifying and resolving issues before they escalate.
• A continuous learning mindset with a passion for staying current on emerging trends in big data, customer experience, and digital engagement.
• Ability to work independently with minimal supervision while also contributing meaningfully to team-based projects.

Career Growth and Learning Opportunities at arenaflex

At arenaflex, we believe that our people are our greatest asset. When you join our team, you are not just accepting a job—you are embarking on a career journey with limitless potential. We provide comprehensive onboarding programs, ongoing professional development opportunities, and access to industry-leading training resources designed to help you grow both personally and professionally.

Our team members have clear pathways for advancement into roles such as Senior Data Analyst, Big Data Engineer, Customer Experience Lead, and Operations Manager. We actively promote from within and invest in our employees' futures through mentorship programs, certification sponsorships, and tuition reimbursement opportunities. Whether you aspire to deepen your technical expertise or expand into leadership, arenaflex provides the platform and support you need to achieve your goals.

Work Environment and Company Culture

arenaflex is more than just a workplace—it is a community of passionate, driven professionals united by a shared commitment to excellence. Our culture is built on the pillars of collaboration, innovation, inclusivity, and continuous improvement. We celebrate diversity in all its forms and believe that a wide range of perspectives drives better outcomes for our customers and our business.

As a remote-first organization, we have mastered the art of virtual collaboration. Our team members enjoy the flexibility and autonomy of working from home while remaining deeply connected through regular team check-ins, virtual social events, and cross-functional project teams. We use state-of-the-art collaboration tools to ensure that distance never becomes a barrier to productivity or camaraderie.

We return the favor to our colleagues and their loved ones with benefits and programs that support their holistic well-being. This means we prioritize their physical, financial, and intellectual health through every stage of life. From wellness stipends to mental health resources, family planning support to retirement planning assistance, we are committed to taking care of the people who take care of our customers.

Compensation, Perks, and Benefits

• Competitive hourly rate of $35, with regular performance reviews and opportunities for pay increases.
• Fully remote work opportunity with the flexibility to work from home anywhere in the United States.
• Access to comprehensive training programs, including paid onboarding and continuous learning resources.
• Eligibility for comprehensive employee benefits, including healthcare coverage, dental and vision plans, and retirement savings options.
• Generous paid time off, holiday pay, and flexible scheduling options to support work-life balance.
• Potential for career growth and advancement within arenaflex, with clear pathways to senior and leadership roles.
• Wellness programs, mental health support, and employee assistance programs designed to support your overall well-being.
• Home office stipend to ensure you have the equipment and setup you need to succeed in your remote role.

How to Apply

If you are a motivated, customer-focused professional with a passion for data, technology, and delivering exceptional service, we want to hear from you. This is your opportunity to join a forward-thinking organization that values innovation, invests in its people, and is shaping the future of digital customer engagement.

Take the next step in your career and become part of the arenaflex team. Apply today and discover how you can make a meaningful impact while enjoying the flexibility and rewards of remote work. We look forward to reviewing your application and welcoming you to our dynamic, growing organization.