Manager, B2B Customer Success – Enterprise SaaS Client Partnerships & Value Realization (Remote, US)

Transform the Customer Experience at a Forward-Thinking Technology Innovator

At arenaflex, we are reimagining what it means to be a customer-obsessed technology company. We build intelligent, scalable, and beautifully engineered software products that solve real business problems for organizations across the globe. Our journey began with a bold vision: harness the power of data, design, and engineering to deliver experiences that feel personal at scale. Today, that vision powers our growing portfolio of enterprise solutions, helping thousands of business customers unlock new levels of efficiency, growth, and competitive advantage.

We are a company of builders, thinkers, and collaborators who refuse to accept the status quo. Our culture blends the agility and curiosity of a startup with the reach, stability, and sophistication of an established industry leader. We move fast, we think strategically, and we put our customers at the center of every decision we make. If you are energized by the idea of shaping how businesses adopt, experience, and succeed with transformative technology, we want you on our team.

arenaflex is currently seeking a passionate, driven, and strategically minded Manager, B2B Customer Success to join our expanding Partner Success organization within the Data Exchange Platforms group. This is a fully remote position based in the United States, offering the flexibility to work from anywhere while partnering with enterprise clients and cross-functional colleagues across the country. In this role, you will own the end-to-end post-sale customer journey for a portfolio of high-value business accounts, ensuring that every customer achieves measurable, meaningful outcomes from their investment in our software.

Your Mission as a Customer Success Leader

As a Manager of B2B Customer Success, you will be the trusted advisor, strategic partner, and internal champion for our most important enterprise customers. You will lead onboarding, adoption, expansion, and renewal motions while building durable, executive-level relationships that translate into long-term loyalty and mutual growth. You will partner closely with Sales, Product, Engineering, Support, and Marketing to ensure that the voice of the customer shapes our roadmap and that our customers feel heard, supported, and empowered at every stage of their journey.

This is not a typical account management role. We are looking for an entrepreneurial operator who thrives on building structure where there is ambiguity, who measures success in customer outcomes rather than activity metrics, and who finds deep satisfaction in helping others win. If you are energized by the challenge of turning complex customer needs into clear, actionable plans, and if you believe that great customer success is the engine of great business growth, you will thrive here.

Core Responsibilities

As a key member of the Partner Success leadership team, your day-to-day work will span strategy, execution, relationship building, and cross-functional collaboration. Your primary responsibilities will include, but are not limited to:

• Cultivating Lasting Trust: Develop authentic, trust-based relationships with business customers at every level, from day-to-day operational contacts to senior executives and C-suite decision makers. Become a recognized, valued extension of their team.
• Driving Customer Outcomes: Work alongside customers to identify, document, measure, and achieve their desired business outcomes. Translate vague aspirations into concrete success criteria and deliver on them consistently.
• Strategic Success Planning: Create and own Customer Success Plans for each account in your portfolio. Conduct quarterly business reviews and regular check-ins to track progress, align on priorities, and identify new opportunities for value creation.
• Customer Advocacy: Champion the voice of the customer across the organization. Influence product roadmaps, internal processes, and overall customer experience initiatives by surfacing insights, themes, and feedback gathered from your accounts.
• Risk and Growth Management: Proactively monitor account health, identify risks before they become issues, and partner with internal teams to mitigate churn risk. Equally important, identify expansion opportunities and collaborate with Sales to grow account value.
• Data-Driven Reporting: Deliver regular, high-quality business reports that combine qualitative narratives with quantitative metrics. Use these reports to demonstrate impact, inform strategy, and drive continuous improvement.
• Process Excellence: Manage key operational processes including FAQ analysis, support case reviews, and customer feedback analysis. Continuously refine these processes to remove friction and improve the customer experience.
• Knowledge Leadership: Develop and maintain technical support procedures, policies, and best practices. Serve as a knowledge resource and escalation point for both internal teammates and external customers.
• Team Collaboration: Work hand-in-hand with a team of Customer Success Engineers and fellow Customer Success Managers to achieve organizational objectives around customer satisfaction, service delivery, product adoption, and renewal rates.
• Credibility and Influence: Build and maintain credibility and trust within the team, with our business customers, and across all stakeholder groups. Lead by example in demonstrating customer-first thinking.

What You Bring: Basic Qualifications

We believe potential comes in many forms. The following qualifications represent the foundation we are looking for in this role:

• A Bachelor's degree from an accredited institution, OR equivalent military experience demonstrating leadership, discipline, and the ability to operate in complex environments.
• At least 3 years of experience in a customer-facing role within an organizational or entrepreneurial context, with a demonstrated track record of building meaningful customer relationships.
• At least 2 years of experience working cross-functionally with teams such as Sales, Product, Engineering, Support, or Marketing to deliver customer outcomes.

What Sets You Apart: Preferred Qualifications

The following experiences and attributes will help you stand out and accelerate your impact in this role:

• A Master's degree in business, business management, or a closely related field such as finance, marketing, or technology management.
• 5+ years of experience developing, marketing, selling, or supporting a client-facing technical product or service at scale, ideally within a SaaS, enterprise software, or data platform environment.
• 2+ years of experience working directly with senior and executive-level customer contacts, including VPs, SVPs, C-level executives, and board-level stakeholders.
• Exceptional written and oral communication skills, with the ability to distill complex technical and business concepts into clear, compelling narratives tailored to any audience.
• Demonstrable analytical thinking and business insight, with the ability to interpret data, spot trends, and translate findings into actionable strategies.
• Proven relationship building and management skills, with a history of growing accounts, expanding influence, and earning trust across diverse customer organizations.

Skills and Competencies for Success

Beyond the qualifications listed above, the ideal candidate will demonstrate the following skills and mindsets:

• Customer Empathy: A genuine passion for understanding customer needs, pain points, and aspirations, and an unwavering commitment to acting in their best interest.
• Strategic Thinking: The ability to see the big picture, connect dots across multiple accounts and initiatives, and think several steps ahead.
• Executive Presence: Confidence, poise, and credibility when engaging with senior leaders, both internally and externally.
• Operational Excellence: A bias toward structured, repeatable processes that scale without sacrificing personalization.
• Adaptability and Resilience: Comfort operating in a fast-paced, evolving environment where priorities shift and ambiguity is the norm.
• Collaboration and Influence: Strong interpersonal skills with the ability to influence without authority and build alignment across diverse teams.
• Curiosity and Continuous Learning: A growth mindset and a hunger to stay current on industry trends, emerging technologies, and best practices in customer success.

Career Growth and Development Opportunities

At arenaflex, we are deeply committed to the growth and development of our people. When you join our Customer Success team, you gain access to a robust ecosystem of learning, mentorship, and advancement opportunities designed to help you reach your full potential. We invest in our employees through comprehensive onboarding programs, ongoing professional development, conference attendance, certification support, and internal mobility pathways that allow you to explore new roles and grow your career across the company.

Many of our most senior leaders began their careers in customer-facing roles, and we view this position as a strategic launchpad for future leadership opportunities in Customer Success, Product, Sales, or General Management. Whether you aspire to lead a global team, specialize in a particular industry vertical, or transition into a strategic product role, we will partner with you to design a career path that aligns with your ambitions.

Work Environment and Company Culture

arenaflex is proud to cultivate a culture that is inclusive, innovative, and human-centered. We believe that great work happens when people feel trusted, respected, and empowered to do their best work. Our remote-first approach for this role gives you the flexibility to do your best work from anywhere in the United States, supported by modern collaboration tools, regular virtual team gatherings, and intentional in-person meetups designed to strengthen connection and community.

Our values guide everything we do: we obsess over customers, we act with integrity, we embrace diversity of thought and background, we move with urgency and ownership, and we celebrate wins big and small. We are committed to building a workforce that reflects the diverse communities we serve, and we foster an environment where every team member can bring their authentic self to work.

Compensation, Benefits, and Perks

arenaflex offers a comprehensive, competitive, and inclusive total rewards package designed to support your well-being, financial security, and personal growth. For this remote role, the full-time annual salary range is $138,500 to $158,000, depending on experience, location, and qualifications. Salaries for part-time roles will be prorated based on the agreed-upon number of hours regularly worked. Actual compensation offered will be reflected in the candidate's offer letter.

This role is also eligible for performance-based incentive compensation, which may include discretionary cash bonuses and long-term incentive awards. Our benefits package includes, but is not limited to:

• Comprehensive medical, dental, and vision coverage
• Access to health savings accounts (HSAs) and flexible spending accounts (FSAs)
• Mental health and wellness resources, including access to counseling services and wellness programs
• Generous paid time off, holidays, and parental leave
• Retirement savings plans with company matching contributions
• Life insurance, disability coverage, and additional voluntary benefits
• Tuition reimbursement and continuous learning stipends
• Home office setup support for remote employees

Eligibility for certain benefits varies based on full-time or part-time status, exempt or non-exempt classification, and management level. For more details, candidates are encouraged to review the comprehensive benefits information available on the arenaflex careers page.

Equal Opportunity and Inclusion

arenaflex is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.

arenaflex promotes a drug-free workplace and conducts background inquiries in a manner consistent with applicable federal, state, and local laws. If you require a reasonable accommodation during the application or interview process, please contact our recruiting team for assistance.

Join Us and Shape the Future of Customer Success

If you are a customer-obsessed leader who thrives at the intersection of technology, relationship building, and strategic business impact, this is your opportunity to make a meaningful mark at a company that truly values its people and its customers. At arenaflex, you will be surrounded by smart, supportive, and ambitious colleagues who are united by a shared commitment to excellence and a belief that great customer success is the foundation of great business success.

We are excited to review your application and learn more about the unique perspective, experiences, and talents you bring to our team. Take the next step in your career and apply today to join arenaflex, where your work will directly shape the experiences of the businesses and communities we serve.

Apply now and become part of the arenaflex story.