Process Assistant

Sopra Steria is a leading provider of re-imagined Business Support Services powered by next generation technology. They are looking for a Process Assistant to support high-volume recruitment activities for government clients, ensuring a smooth experience for candidates and stakeholders while managing administrative tasks efficiently.

Responsibilities

• Process work in line with agreed procedures, business rules or scripts – Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions
• Learn the procedures and understand parameters of producing a quality output
• Process work to the defined level of quality
• Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate
• To schedule and prioritise allocated work on a daily basis
• Distribute information and when required, work to the other team members or groups
• Identify and suggest areas of improvement
• Maintain and update information held on a data base or manually
• Support line management on any additional admin when required
• Liaise with internal/external clients
• Print/post data/reports/invoices daily
• Maintain records for audit purposes
• Ensure deadlines are met

Skills

• Attention to detail
• Able to work in a team or other structured environment
• Articulate and able to maintain good relationships with colleagues and clients
• Delivers a high quality customer service in a professional manner, creating trust and confidence
• Excellent communicator
• Effective team player, who constantly displays commitment and flexibility
• Assimilates and applies policies and procedures consistently
• Accurate and timely delivery of tasks
• Effective problem solver
• Excellent organisational skills
• Attention to detail in record keeping
• Strong attention to detail, with the ability to maintain accurate records and follow defined processes
• Experience working in a fast-moving, structured, team-based environment
• A customer-focused approach, with confidence in delivering a high-quality, professional service
• Clear and effective communication skills, both written and verbal
• Good organisational skills, with the ability to prioritise tasks and manage deadlines
• A proactive approach to problem solving and continuous improvement
• Able to follow process
• Numerate
• Ability to navigate around and understand use of relevant systems

Benefits

• 25 days annual leave with the choice to buy additional days
• Health cash plan
• Life assurance
• Pension
• Hybrid working model. You will be based in our Newport office two days per week, on Monday and Tuesday, with the remaining days worked from home

Company Overview