Customer Operations Specialist

Constellation is a cutting-edge AI solution company that specializes in empowering regulated industries with data-driven insights. They are seeking a Customer Operations Specialist to support the Customer Success team in delivering client solutions, managing projects, and enhancing customer experience.

Responsibilities

• Supporting Customer Success Specialists & Managers with existing client relationships to help execute client deliverables
• Create the best SaaS and Managed Service customer experience across onboarding, support and account management
• Manage projects & campaigns from start to finish, ensuring timely and effective turnaround of deliverables
• Assist the Sales Team with proposals and new business initiatives
• Support Customer Success Specialists & Managers to ensure retention and growth of Constellation current clientele
• Ability to work as part of a team in a fast-paced environment with excellent organizational and multi-tasking skills to manage multiple projects and tasks effectively with flawless client–centric focus
• Regular, dependable attendance and punctuality
• Willing and able to travel for in-person meetings with clients as needed
• Demonstrate proactive approaches to problem-solving and emotional maturity. Strong attention to detail and time management are essential
• Able to construct and execute client contracts and proposals
• Great attitude and team spirit (willing to work hard in a startup environment)
• Strong interpersonal skills

Skills

• Bachelor's degree (in Communications, Marketing or a related field preferred)
• 0-2 years experience in a digital marketing, client-facing role
• Experience with Facebook Ads Manager, Search Engine Marketing, Social Recommendations/Optimizations and SaaS technologies
• Ability to work as part of a team in a fast-paced environment with excellent organizational and multi-tasking skills to manage multiple projects and tasks effectively with flawless client–centric focus
• Regular, dependable attendance and punctuality
• Willing and able to travel for in-person meetings with clients as needed
• Demonstrate proactive approaches to problem-solving and emotional maturity
• Strong attention to detail and time management are essential
• Able to construct and execute client contracts and proposals
• Great attitude and team spirit (willing to work hard in a startup environment)
• Strong interpersonal skills

Benefits

• Comprehensive Healthcare, Dental, and Vision coverage
• Flexible PTO
• Hybrid work environment
• Casual in office dress code
• Competitive 401k plan with company match
• Commuter and Parking Benefits
• Paid Family Leave
• Catered lunches & free snacks and beverages
• Wellness programs and other employee perks

Company Overview