[Remote] Bilingual Customer Care Agent (BCCA082426)

Note: The job is a remote job and is open to candidates in USA. SelectQuote Insurance Services is a company dedicated to helping customers protect their loved ones through various insurance products. They are seeking a Bilingual Customer Care Agent to engage with policyholders, ensuring customer satisfaction and guiding them through their plan benefits while working with both English and Spanish-speaking clients.

Responsibilities

• This department focuses on post sale calls throughout each division to current policy holders, agents have the ability to enjoy a work/life balance outside of a traditional sales role
• Agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits

Skills

• Fluent in both English and Spanish (writing, reading, and speaking)
• Prolonged periods of sitting at a desk and working on a computer
• Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps
• High school diploma or GED required
• Ability to complete AHIP certification and additional onboarding requirements by a given deadline
• Strong Work Ethic and Ability to Build Client Relationships
• Solutions focused Mindset
• Propensity to Advocate for Consumers and Be a Sales Team Liaison
• Recent Technology Skills & the Ability to Multi-Task
• Coachability & Adaptability
• Positivity & Effective Communication Skills
• Recent insurance or call center experienced preferred
• Sales experience beneficial but not required

Benefits

• Paid training! We have a sophisticated training program to propel you to increased earning potential from the get go!
• Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, and other paid leaves vary based on work location

Company Overview