[Remote] Customer Experience Associate - Remote

Note: The job is a remote job and is open to candidates in USA. TrueCar, Inc. is a leading digital automotive platform that helps car buyers save time and money through a network of Certified Dealers. They are seeking a Customer Experience Associate to manage inbound consumer requests and ensure high-quality interactions, contributing to an exceptional experience for both dealers and customers.

Responsibilities

• Consumer support and triage – manage inbound requests across multiple channels (phone, email, text, chat) with efficiency, empathy, and resolution-focused strategies
• Consumer data integrity management – ensure accurate, complete, and up-to-date customer records to support personalized experiences, reporting, and overall service quality
• Deliver high-quality individual customer interactions and resolve cases efficiently
• Provide real-time feedback on front-line communications to identify changes in trends and patterns

Skills

• Proven Customer Service experience
• Experience with Customer Relationship Management (CRM) platforms, such as Salesforce
• Experience working in a fast-paced, highly accountable organization
• Exemplary written and verbal communication skills
• Ability to multitask efficiently and work within assigned scheduling requirements, which may include extended hours and/or weekend availability

Benefits

• Flexibility to split their work time between home and the office
• Comfortable shared workspaces in our Santa Monica headquarters office and other regional locations
• Professional home office setup along with monthly reimbursements for your essentials, like phone and internet
• 100% employer-paid health, vision, and dental premiums
• A 401(k) plan with company contributions
• A wellness reimbursement account
• Learning & development reimbursement opportunities
• Flexible PTO for exempt TrueCar Crew Members
• A generous PTO accrual policy for non-exempt TrueCar Crew Members
• 14 company-paid holidays and 2 floating holidays

Company Overview