[Remote] Channel Sales Support Agent - Bilingual French

Note: The job is a remote job and is open to candidates in USA. Block is a technology company that aims to increase access to the global economy through its various brands. They are seeking a Channel Sales Support Agent who will act as the operational backbone for independent contractor sales teams, ensuring they have the necessary support to successfully sell and onboard products to local sellers.

Responsibilities

• Act as the main point of contact for UK and Europe sales teams, responding to inquiries within agreed SLA timeframes
• Build and maintain strong working relationships with independent contractor sales teams
• Provide product knowledge, pricing information, sales collateral, and technical guidance
• Work with internal teams across the business to resolve sales inefficiencies and remove blockers
• Identify recurring problems and partner with management to implement lasting solutions
• Provide phone and face-to-face support when needed
• Maintain and update sales documentation, playbooks, and resource libraries
• Process commission calculations for UK and Europe sales teams in coordination with finance
• Keep systems and information current so teams always have what they need

Skills

• Fluency in both French & English
• 1–2 years in sales support, channel management, technical support/implementation, or customer service
• Experience with CRM systems (Salesforce, HubSpot, or similar)
• Proficiency in Google Workspace and AI tools
• Familiarity with B2B sales processes and sales cycle management
• Basic understanding of sales reporting and analytics
• Experience working with self-employed contractors, distributors, sellers, or channel partners

Benefits

• Computer, headset, and necessary software provided
• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning

Company Overview