[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Ferguson is a Fortune 500 company that provides quality supplies across various industries. They are seeking a Customer Service Representative to assist customers with pre/post-sale questions, installations, and problem resolutions, ensuring excellent customer service and support.

Responsibilities

• Effectively utilize Customer Relationship Management through Salesforce CRM and via phone
• Demonstrate excellent customer service by answering calls from internal and external customers for general information, addressing and resolving concerns or questions
• Identify and escalate priority issues to appropriate channels
• Provide website support including troubleshooting issues and administer guidance on website features
• Provide both pre and post order support for our Ferguson.com guest customers
• Actively seek opportunities to enhance processes and improve customer satisfaction
• Contribute to achieving or surpassing team goals and targets
• Maintain reliable transportation to work in-office and ensure stable internet when working remote
• Adhere to company policies, procedures and guidelines related to customer service, data privacy and security

Skills

• Must possess strong communication skills, including the ability to read, write, comprehend, and compose professional emails
• Able to manage time, priorities, and workload both independently and with supervision
• Demonstrate reliability, punctuality, and consistency
• Exhibit a high level of integrity and professionalism in all interactions
• Capacity to quickly learn company systems, platforms and processes
• Skilled in digital literacy including Microsoft Office, Salesforce experience a plus
• Customer service experience preferred

Benefits

• Health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities
• Bonus or Incentive Plan eligible

Company Overview