[Remote] Technical Support Representative

Note: The job is a remote job and is open to candidates in USA. CVS Health is a company focused on creating a more connected and compassionate health experience. As a Technical Support Representative, you will provide timely technical responses to inquiries from CVS employees regarding hardware and software issues, ensuring outstanding customer service and problem resolution.

Responsibilities

• Document problems, complete problem tickets, and request information in the support tools
• Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques
• Effectively manages call workload
• Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements
• Collaborate well in a team environment
• The full-time employee will work 5 days a week and must be able to work one weekend shift a week

Skills

• 6 months of technical and/or call center experience
• High School Diploma or GED required or 2 years equivalent experience
• Experience in a help desk/call center environment providing technical support in a retail environment
• Experience using computer hardware and software applications

Benefits

• Eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
• Comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• Medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Company Overview